Featurebase vs UserVoice Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Featurebase | UserVoice | |
|---|---|---|
| Starts at | $29/mo | Custom |
| Number of plans | 4 | 1 |
| Free plan | — | |
| Free trial | — | |
| Pricing model | per-seat | custom |
Free
- 1 seat
- Live chat
- Unlimited conversations
- Unified inbox & ticketing
- Mobile app
- Assign & snooze conversations
- Internal notes
Growth
- Fibi AI Agent
- Email support
- AI Copilot
- AI replies & macros
- Custom domains
- Basic analytics
- Integrations
Professional
Popular- Slack support
- Workflows & automations
- Service level agreements (SLAs)
- User segmentation
- Multilingual support
- API, MCP, Webhooks
- 20 free Lite seats
Enterprise
- Multi-brand workspace
- SSO & identity management
- Custom admin roles
- Salesforce & HubSpot data sync
- Azure DevOps & AD integrations
- Custom invoicing
- 50 free Lite seats
Custom
- Centralized customer feedback portal
- Easy feedback capture tools
- Internal and external communications suite
- Quantitative enhancement of feedback data
- Rich taxonomy options
- Advanced filtering and sorting
- Customer segmentation
- Top tier security and compliance
- Expert onboarding assistance
Featurebase vs UserVoice FAQ
- Which one is cheaper?
- One or both use custom pricing, so it depends on your specific needs.
- Can I use either one for free?
- Featurebase has a free plan. UserVoice doesn't — though they do offer a free trial.
- How do they charge?
- Different approach here. Featurebase uses per-seat pricing, while UserVoice goes with custom. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Featurebase: Featurebase sits mid-market — pricier than bare-bones feedback tools but way cheaper than enterprise-heavy customer feedback suites that charge per-response or per-contact. The 86% startup discount signals they're hungry to land early-stage companies before they scale into bigger tools, using price as a wedge against incumbents that ignore small teams. UserVoice: Premium enterprise play that's cutting out the bottom of the market entirely. At $16K minimum, they're positioning against other enterprise feedback platforms, not trying to compete with basic survey tools.
Still deciding? See the best Featurebase alternatives or the best UserVoice alternatives, ranked with verified pricing.
Keep tabs on both.
We'll monitor pricing changes for Featurebase and UserVoice and let you know when something moves.