FireHydrant vs Papertrail Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| FireHydrant | Papertrail | |
|---|---|---|
| Starts at | $25/mo | $5/mo |
| Number of plans | 3 | 1 |
| Free plan | — | |
| Free trial | ||
| Pricing model | per-seat | usage-based |
Free
- Up to 10 responders
- 2 runbooks
- Slack & Teams chatbot
- 1 public status page
- 3 integrations
Pro
Popular- 5 runbooks
- Slack & Teams chatbot
- 1 retrospective template
- Unlimited public status pages
- Service catalog
- 10 custom fields
- 5 integrations
- On-call scheduling
- Unlimited escalation policies
- Notifications via push, Slack, Microsoft Teams, email
- Notifications via SMS and voice available for purchase
- Unlimited webhooks and alert rules
- SSO
- Standard support
Enterprise
- Viewer licenses
- Unlimited runbooks
- Private incidents
- FireHydrant AI – summaries, meeting transcripts, triage, retros, follow ups
- Unlimited retrospective templates
- Private status pages
- Incident analytics
- Unlimited custom fields
- Unlimited integrations
- Alert grouping
- Volume discounting
- Live call routing
- Notification Policy
- Slack Enterprise Grid
- Data exports
- Audit logs
- SCIM
- Multiple organizations
- SLAs
- Premium customer support
- Dedicated customer success manager and solutions engineer
Log Observability
- Intuitive Web-based log viewer
- Team-wide groups & searches
- Unlimited systems & users
- Encrypted logging
- Long-term archive
- REST API
- Search alerts
FireHydrant vs Papertrail FAQ
- Which one is cheaper?
- Papertrail is the cheaper option, starting at $5/mo vs $25/mo for FireHydrant.
- Can I use either one for free?
- FireHydrant has a free plan. Papertrail doesn't — though they do offer a free trial.
- How do they charge?
- Different approach here. FireHydrant uses per-seat pricing, while Papertrail goes with usage-based. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. FireHydrant: FireHydrant sits mid-market — not the cheapest incident management tool out there, but not chasing PagerDuty-style enterprise pricing either. They're positioning to win teams who've outgrown spreadsheets and Slack-only workflows but aren't ready for a bloated enterprise contract. Papertrail: At $5/GB, Papertrail sits on the affordable end of log management — well below Datadog's log pricing and competitive with entry-level Loggly. They're clearly targeting smaller engineering teams and startups who need simple, no-frills log aggregation without the complexity tax of full observability platforms.
Still deciding? See the best FireHydrant alternatives or the best Papertrail alternatives, ranked with verified pricing.
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