Five9 vs Voiceflow Pricing (2026)

How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.

Five9 Voiceflow
Starts at $119/mo Custom
Number of plans 5 2
Free plan — —
Free trial —
Pricing model per-seat custom

Five9

Official page

Digital

$119/mo
  • Voice¹
  • Chat
  • Email
  • SMS/MMS¹
  • Social Messaging¹
  • AI Summaries
  • Live Transcription
  • AI Insights
  • AI Agent Assist
  • AI Knowledge
  • Blended Inbound/Outbound
  • Agent Desktop
  • Geo Redundancy
  • Recording
  • Dialer
  • CRM
  • UC
  • QM
  • WFM
  • Analytics
  • Full Platform
  • 24/7 World-Class Support

Core

$159/mo
  • Voice¹
  • Chat
  • Email
  • SMS/MMS¹
  • Social Messaging¹
  • AI Summaries
  • Live Transcription
  • AI Insights
  • AI Agent Assist
  • AI Knowledge
  • Blended Inbound/Outbound
  • Agent Desktop
  • Geo Redundancy
  • Recording
  • Dialer
  • CRM
  • UC
  • QM
  • WFM
  • Analytics
  • Full Platform
  • 24/7 World-Class Support

Plus

Custom
  • Voice¹
  • Chat
  • Email
  • SMS/MMS¹
  • Social Messaging¹
  • AI Summaries
  • Live Transcription
  • AI Insights
  • AI Agent Assist
  • AI Knowledge
  • Blended Inbound/Outbound
  • Agent Desktop
  • Geo Redundancy
  • Recording
  • Dialer
  • CRM
  • UC
  • QM
  • WFM
  • Analytics
  • Full Platform
  • 24/7 World-Class Support

Pro

Custom
  • Voice¹
  • Chat
  • Email
  • SMS/MMS¹
  • Social Messaging¹
  • AI Summaries
  • Live Transcription
  • AI Insights
  • AI Agent Assist
  • AI Knowledge
  • Blended Inbound/Outbound
  • Agent Desktop
  • Geo Redundancy
  • Recording
  • Dialer
  • CRM
  • UC
  • QM
  • WFM
  • Analytics
  • Full Platform
  • 24/7 World-Class Support

Enterprise

Custom
  • Voice¹
  • Chat
  • Email
  • SMS/MMS¹
  • Social Messaging¹
  • AI Summaries
  • Live Transcription
  • AI Insights
  • AI Agent Assist
  • AI Knowledge
  • Blended Inbound/Outbound
  • Agent Desktop
  • Geo Redundancy
  • Recording
  • Dialer
  • CRM
  • UC
  • QM
  • WFM
  • Analytics
  • Full Platform
  • 24/7 World-Class Support

Voiceflow

Official page

For Agencies & Partners

Custom
  • Free trial, no credit card required
  • Transparent, usage-based billing
  • Multi-client workspace management
  • White-labeling and client handoff tools
  • Access to all major model providers

For Businesses

Custom
  • Implementation support: self-serve or fully managed
  • Deploy across every channel: voice and chat
  • Real-time observability and performance analytics
  • Unlimited control over every detail of your agent
  • Collaborate with team roles and permissions

Five9 vs Voiceflow FAQ

Which one is cheaper?
One or both use custom pricing, so it depends on your specific needs.
Can I use either one for free?
Neither has a free plan. But Voiceflow offers a free trial.
How do they charge?
Different approach here. Five9 uses per-seat pricing, while Voiceflow goes with custom. That changes the math depending on your team size and usage.
Which one is a better deal?
Depends on what you need. Five9: At $119-159/seat for concurrent users with a 50-seat minimum, Five9 is squarely mid-to-premium enterprise CCaaS — not trying to compete with Talkdesk or Dialpad on price, and not pretending to. They're going after established contact center operations that need reliability and compliance over cost efficiency, competing more directly with Genesys and NICE than with scrappy challengers. Voiceflow: Positioning squarely in the enterprise and mid-market space — no free plan signals they're not chasing the indie developer or hobbyist crowd. They're competing with the likes of Botpress and Yellow.ai for teams that need a managed, scalable conversational AI platform and have procurement processes to match.

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