Freshdesk vs Gorgias Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Freshdesk pricing | Gorgias pricing | |
|---|---|---|
| Starts at | $19/mo | $40/mo |
| Number of plans | 3 | 4 |
| Free plan | — | — |
| Free trial | ||
| Pricing model | per-seat | hybrid |
Price is one row. To weigh the features too, use our feature comparison template →
Growth
- Freddy AI Agent (first 500 sessions included)
- Ticketing & shared inbox
- Customer portal & knowledge base
- Out-of-the-box analytics & reporting
- Threads & tasks
- Roles & permissions
Pro
Popular- Freddy AI Agent (first 500 sessions included)
- Multilingual helpdesk
- Custom dashboards & reporting
- Intelligent routing
- Multiple SLA policies
- External collaborators
Enterprise
- Freddy AI Agent (first 500 sessions included)
- Freddy AI Insights
- Skill-based routing
- Sandbox
- Audit logs
- Allowed domains & IP whitelisting
Starter
- 50 tickets / month
- 30 automated interactions
Basic
- 300 tickets / month
- 30 automated interactions
- Helpdesk
- AI Agent
Pro
Popular- 2,000 tickets / month
- 190 automated interactions
- Helpdesk
- AI Agent
Advanced
- 5,000 tickets / month
- 530 automated interactions
- Helpdesk
- AI Agent
Freshdesk vs Gorgias FAQ
- Which one is cheaper?
- Freshdesk starts lower at $19/mo, compared to $40/mo for Gorgias.
- Can I use either one for free?
- Neither has a free plan. But Freshdesk and Gorgias offer a free trial.
- How do they charge?
- Different approach here. Freshdesk uses per-seat pricing, while Gorgias goes with hybrid. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Freshdesk: Freshdesk sits mid-market — cheaper than Zendesk at every tier but not chasing the rock-bottom crowd like Help Scout's simpler plans. It's the safe 'grown-up enough for a real support team, not so pricey you need a procurement meeting' choice. Gorgias: Gorgias sits in the premium-for-ecommerce slot: cheap on the entry end, but well above generalist helpdesks like Zendesk or Freshdesk once you scale up. They're betting that deep Shopify integration and order-level actions justify paying more than horizontal tools, and they're targeting DTC brands over general support teams.
Still deciding? See the best Freshdesk alternatives or the best Gorgias alternatives, ranked with verified pricing.
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