Freshdesk vs Gorgias Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
Growth
- Freddy AI Agent (first 500 sessions included)
- Ticketing & shared inbox
- Customer portal & knowledge base
- Out-of-the-box analytics & reporting
- Threads & tasks
- Roles & permissions
Pro
Popular- Freddy AI Agent (first 500 sessions included)
- Multilingual helpdesk
- Custom dashboards & reporting
- Intelligent routing
- Multiple SLA policies
- External collaborators
Enterprise
- Freddy AI Agent (first 500 sessions included)
- Freddy AI Insights
- Skill-based routing
- Sandbox
- Audit logs
- Allowed domains & IP whitelisting
Freshdesk vs Gorgias FAQ
- Which one is cheaper?
- One or both use custom pricing, so it depends on your specific needs.
- Can I use either one for free?
- Neither has a free plan. But Freshdesk offers a free trial.
- How do they charge?
- Check each product's pricing page for the latest details on how billing works.
- Which one is a better deal?
- Depends on what you need. Freshdesk: Freshdesk plays the middle-market card — cheaper entry point than Zendesk but not positioning as a budget tool like Help Scout. It's clearly aimed at teams that outgrew free/cheap tools but don't want Zendesk's enterprise price tag or complexity.
Still deciding? See the best Freshdesk alternatives or the best Gorgias alternatives, ranked with verified pricing.
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