Freshdesk vs Hiver Pricing (2026)

Which one is cheaper?

Freshdesk starts lower at $19/mo, compared to $35/mo for Hiver.

Can I use either one for free?

Both offer free plans, so you can try each without paying. Start with whichever fits your workflow better and upgrade when you hit the limits.

How do they charge?

Both use a per-seat model, so the comparison is straightforward — it comes down to features and limits at each price point.

Which one is a better deal?

Depends on what you need. Freshdesk: Freshdesk sits in the mid-market sweet spot, undercutting Zendesk Suite (which starts around $55 just for Growth-equivalent features) while staying above bare-bones tools like Groove or Help Scout. They're clearly targeting SMBs and mid-market teams who find Zendesk expensive but have outgrown lightweight helpdesks. Hiver: At $35–$95/seat/month, Hiver sits in the mid-market range for help desk tools, undercutting Zendesk and Intercom but priced above scrappier alternatives like Freshdesk's entry tiers. They're clearly going after Gmail-native teams who find traditional ticketing systems overkill — that's a specific and defensible niche.

Still deciding? See the best Freshdesk alternatives or the best Hiver alternatives, ranked with verified pricing.