Freshdesk vs LiveChat Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
Growth
- Ticketing
- Shared inbox
- Threads and tasks
- Customer portal
- Multilingual Help Desk
Pro
Popular- Ticketing
- Shared inbox
- Threads and tasks
- Customer portal
- Multilingual Help Desk
- Collaborators
- AI Agent Studio
- Email AI Agent
- Improve performance
Enterprise
- Ticketing
- Shared inbox
- Threads and tasks
- Customer portal
- Multilingual Help Desk
- Collaborators
- AI Agent Studio
- Email AI Agent
- Improve performance
Starter
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
- 60-day chat history
- Basic widget customization
- 24/7/365 Support
- 1 user
Team
- Text Intelligence
- Track up to 400 visitors
- Unlimited campaigns
- Unlimited chat history
- Full widget customization
- Basic reporting
- Unlimited users
Business
Popular- Text Intelligence
- Track up to 1000 visitors
- Work scheduler
- Staffing prediction
- On-demand reporting
- Advanced reporting
- Agent performance
- SMS and Apple Messages for Business
Enterprise
- Text Intelligence
- Customize tracking limit
- Support from Product Expert
- Dedicated onboarding
- White label chat widget
- Software engineer support
- Single Sign-on (SSO)
- HIPAA Compliance
- Alternative payment terms
- Professional services
- Service level agreements (SLAs)
Freshdesk vs LiveChat FAQ
- Which one is cheaper?
- Freshdesk starts lower at $19/mo, compared to $25/mo for LiveChat.
- Can I use either one for free?
- Freshdesk has a free plan. LiveChat doesn't — though they do offer a free trial.
- How do they charge?
- Both use a per-seat model, so the comparison is straightforward — it comes down to features and limits at each price point.
- Which one is a better deal?
- Depends on what you need. Freshdesk: Freshdesk sits in the mid-market sweet spot, undercutting Zendesk Suite (which starts around $55 just for Growth-equivalent features) while staying above bare-bones tools like Groove or Help Scout. They're clearly targeting SMBs and mid-market teams who find Zendesk expensive but have outgrown lightweight helpdesks. LiveChat: Mid-market positioning — not the cheapest (Tidio and Crisp undercut them significantly) but not Intercom-level expensive either. They're targeting established SMBs and mid-size support teams that want a dedicated, polished chat tool without the enterprise price tag.
Still deciding? See the best Freshdesk alternatives or the best LiveChat alternatives, ranked with verified pricing.
Keep tabs on both.
We'll monitor pricing changes for Freshdesk and LiveChat and let you know when something moves.