Freshdesk vs Olark Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Freshdesk pricing | Olark pricing | |
|---|---|---|
| Starts at | $19/mo | $400/mo |
| Number of plans | 3 | 2 |
| Free plan | — | — |
| Free trial | ||
| Pricing model | per-seat | hybrid |
Price is one row. To weigh the features too, use our feature comparison template →
Growth
- Freddy AI Agent (first 500 sessions included)
- Ticketing & shared inbox
- Customer portal & knowledge base
- Out-of-the-box analytics & reporting
- Threads & tasks
- Roles & permissions
Pro
Popular- Freddy AI Agent (first 500 sessions included)
- Multilingual helpdesk
- Custom dashboards & reporting
- Intelligent routing
- Multiple SLA policies
- External collaborators
Enterprise
- Freddy AI Agent (first 500 sessions included)
- Freddy AI Insights
- Skill-based routing
- Sandbox
- Audit logs
- Allowed domains & IP whitelisting
Standard AI Website Agent
Popular- Answers unlimited visitor questions
- Automatic FAQ & knowledge updates
- Lead capture & qualification
- Proactive engagement
- White glove support and account management
- No token limits, no overages
- One human agent seat included
- Additional human agents — +$29/agent/month
Need even more?
- Regional routing and multiple teams
- Advanced integrations
- Custom workflows
- Custom SLAs
- Legal reviews and side letters
- SSO
Freshdesk vs Olark FAQ
- Which one is cheaper?
- Freshdesk starts lower at $19/mo, compared to $400/mo for Olark.
- Can I use either one for free?
- Neither has a free plan. But Freshdesk and Olark offer a free trial.
- How do they charge?
- Different approach here. Freshdesk uses per-seat pricing, while Olark goes with hybrid. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Freshdesk: Freshdesk sits mid-market — cheaper than Zendesk at every tier but not chasing the rock-bottom crowd like Help Scout's simpler plans. It's the safe 'grown-up enough for a real support team, not so pricey you need a procurement meeting' choice. Olark: At $400/mo as a baseline (before any seats), Olark is pricing itself well above old-school live-chat tools like Tawk.to or even mid-market players — this isn't a budget buy anymore. They're clearly repositioning from 'cheap live chat' to 'AI-first support tool' and pricing accordingly, competing more with AI support platforms than with legacy chat widgets.
Still deciding? See the best Freshdesk alternatives or the best Olark alternatives, ranked with verified pricing.
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