Freshdesk vs Olark Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
Growth
- Freddy AI Agent (first 500 sessions included)
- Ticketing & shared inbox
- Customer portal & knowledge base
- Out-of-the-box analytics & reporting
- Threads & tasks
- Roles & permissions
Pro
Popular- Freddy AI Agent (first 500 sessions included)
- Multilingual helpdesk
- Custom dashboards & reporting
- Intelligent routing
- Multiple SLA policies
- External collaborators
Enterprise
- Freddy AI Agent (first 500 sessions included)
- Freddy AI Insights
- Skill-based routing
- Sandbox
- Audit logs
- Allowed domains & IP whitelisting
Standard AI Website Agent
Popular- Answers unlimited visitor questions
- Automatic FAQ & knowledge updates
- Lead capture & qualification
- Proactive engagement
- White glove support and account management
- No token limits, no overages
- One human agent seat included
- Additional human agents — +$29/agent/month
Need even more?
- Regional routing and multiple teams
- Advanced integrations
- Custom workflows
- Custom SLAs
- Legal reviews and side letters
- SSO
Freshdesk vs Olark FAQ
- Which one is cheaper?
- Freshdesk starts lower at $19/mo, compared to $400/mo for Olark.
- Can I use either one for free?
- Neither has a free plan. But Freshdesk and Olark offer a free trial.
- How do they charge?
- Different approach here. Freshdesk uses per-seat pricing, while Olark goes with hybrid. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Freshdesk: Freshdesk plays the middle-market card — cheaper entry point than Zendesk but not positioning as a budget tool like Help Scout. It's clearly aimed at teams that outgrew free/cheap tools but don't want Zendesk's enterprise price tag or complexity.
Still deciding? See the best Freshdesk alternatives or the best Olark alternatives, ranked with verified pricing.
Keep tabs on both.
We'll monitor pricing changes for Freshdesk and Olark and let you know when something moves. See how competitor pricing monitoring works.