Freshdesk vs Re:amaze Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
Growth
- Ticketing
- Shared inbox
- Threads and tasks
- Customer portal
- Multilingual Help Desk
Pro
Popular- Ticketing
- Shared inbox
- Threads and tasks
- Customer portal
- Multilingual Help Desk
- Collaborators
- AI Agent Studio
- Email AI Agent
- Improve performance
Enterprise
- Ticketing
- Shared inbox
- Threads and tasks
- Customer portal
- Multilingual Help Desk
- Collaborators
- AI Agent Studio
- Email AI Agent
- Improve performance
Basic
- Unlimited Email Inboxes
- Live Chat
- Social Media Channels
- Public/Internal FAQ
- Workflow Automation (Macros)
- Response Templates
- Website Integration
- Chatbots
- Cues (Proactive Messages)
- Basic Reporting
- Customer Intents
- Re:amaze AI Agent
Pro
Popular- All of the features in Basic
- Manage Multiple Brands in one Account
- Live View of Site Visitors
- Advanced Reporting
- SMS and Voice Channels
- Custom Hosted Domain
- Customizable Email Appearance
- Status Page
Plus
- All of the features in Pro
- Peek (Live Screensharing)
- Departments (Staff Groups)
- Staff Performance Reporting
- Staff Shifts and Vacation Days
- Customizable Staff Roles
- Customer Satisfaction Ratings
- In-Chat Video Calls
- Optional Classic Chat Mode *
- FAQ Article Edit History
Starter
- All of the features in Basic for unlimited team members
Freshdesk vs Re:amaze FAQ
- Which one is cheaper?
- Freshdesk starts lower at $19/mo, compared to $29/mo for Re:amaze.
- Can I use either one for free?
- Freshdesk has a free plan. Re:amaze doesn't — though they do offer a free trial.
- How do they charge?
- Both use a per-seat model, so the comparison is straightforward — it comes down to features and limits at each price point.
- Which one is a better deal?
- Depends on what you need. Freshdesk: Freshdesk sits in the mid-market sweet spot, undercutting Zendesk Suite (which starts around $55 just for Growth-equivalent features) while staying above bare-bones tools like Groove or Help Scout. They're clearly targeting SMBs and mid-market teams who find Zendesk expensive but have outgrown lightweight helpdesks. Re:amaze: At $29–$69/seat, Re:amaze sits in the mid-market range — cheaper than Zendesk or Intercom, but not a budget tool. They're clearly targeting Shopify-ecosystem SMBs and lean support teams that want multi-channel help desk functionality without enterprise pricing overhead.
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