Freshdesk vs Re:amaze Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Freshdesk pricing | Re:amaze pricing | |
|---|---|---|
| Starts at | $19/mo | $29/mo |
| Number of plans | 3 | 3 |
| Free plan | — | — |
| Free trial | ||
| Pricing model | per-seat | per-seat |
Price is one row. To weigh the features too, use our feature comparison template →
Growth
- Freddy AI Agent (first 500 sessions included)
- Ticketing & shared inbox
- Customer portal & knowledge base
- Out-of-the-box analytics & reporting
- Threads & tasks
- Roles & permissions
Pro
Popular- Freddy AI Agent (first 500 sessions included)
- Multilingual helpdesk
- Custom dashboards & reporting
- Intelligent routing
- Multiple SLA policies
- External collaborators
Enterprise
- Freddy AI Agent (first 500 sessions included)
- Freddy AI Insights
- Skill-based routing
- Sandbox
- Audit logs
- Allowed domains & IP whitelisting
Basic
- Unlimited Email Inboxes
- Live Chat
- Social Media Channels
- Public/Internal FAQ
- Workflow Automation (Macros)
- Response Templates
- Website Integration
- Chatbots
- Cues (Proactive Messages)
- Basic Reporting
- Re:amaze AI Agent
Pro
Popular- All of the features in Basic
- Manage Multiple Brands in one Account
- Live View of Site Visitors
- Advanced Reporting
- SMS and Voice Channels
- Custom Hosted Domain
- Customizable Email Appearance
- AI Intents
- Status Page
Plus
- All of the features in Pro
- Peek (Live Screensharing)
- Departments (Staff Groups)
- Staff Performance Reporting
- Staff Shifts and Vacation Days
- Customizable Staff Roles
- Customer Satisfaction Ratings
- In-Chat Video Calls
- Optional Classic Chat Mode *
- FAQ Article Edit History
Freshdesk vs Re:amaze FAQ
- Which one is cheaper?
- Freshdesk starts lower at $19/mo, compared to $29/mo for Re:amaze.
- Can I use either one for free?
- Neither has a free plan. But Freshdesk and Re:amaze offer a free trial.
- How do they charge?
- Both use a per-seat model, so the comparison is straightforward — it comes down to features and limits at each price point.
- Which one is a better deal?
- Depends on what you need. Freshdesk: Freshdesk sits mid-market — cheaper than Zendesk at every tier but not chasing the rock-bottom crowd like Help Scout's simpler plans. It's the safe 'grown-up enough for a real support team, not so pricey you need a procurement meeting' choice. Re:amaze: Sitting at $29-$69 per seat, they undercut the Zendesk and Intercom crowd and aim at small ecommerce and DTC teams that want a shared inbox plus chat, not a heavy enterprise suite. It's a value-middle play: cheap enough for scrappy support teams, with enough tiers to keep growing accounts from leaving.
Still deciding? See the best Freshdesk alternatives or the best Re:amaze alternatives, ranked with verified pricing.
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