Freshdesk vs Userlike Pricing (2026)

How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.

Freshdesk pricing Userlike pricing
Starts at $19/mo $87/mo
Number of plans 3 3
Free plan —
Free trial
Pricing model per-seat hybrid

Price is one row. To weigh the features too, use our feature comparison template →

Freshdesk pricing

Official page

Growth

$19/mo
  • Freddy AI Agent (first 500 sessions included)
  • Ticketing & shared inbox
  • Customer portal & knowledge base
  • Out-of-the-box analytics & reporting
  • Threads & tasks
  • Roles & permissions

Pro

Popular
$55/mo
  • Freddy AI Agent (first 500 sessions included)
  • Multilingual helpdesk
  • Custom dashboards & reporting
  • Intelligent routing
  • Multiple SLA policies
  • External collaborators

Enterprise

$89/mo
  • Freddy AI Agent (first 500 sessions included)
  • Freddy AI Insights
  • Skill-based routing
  • Sandbox
  • Audit logs
  • Allowed domains & IP whitelisting

Userlike pricing

Official page

Free

$0/mo

Pro

Popular
$87/mo

Enterprise

Custom

Freshdesk vs Userlike FAQ

Which one is cheaper?
Freshdesk starts lower at $19/mo, compared to $87/mo for Userlike.
Can I use either one for free?
Userlike has a free plan. Freshdesk doesn't — though they do offer a free trial.
How do they charge?
Different approach here. Freshdesk uses per-seat pricing, while Userlike goes with hybrid. That changes the math depending on your team size and usage.
Which one is a better deal?
Depends on what you need. Freshdesk: Freshdesk sits mid-market — cheaper than Zendesk at every tier but not chasing the rock-bottom crowd like Help Scout's simpler plans. It's the safe 'grown-up enough for a real support team, not so pricey you need a procurement meeting' choice. Userlike: At $87/mo as a starting price, Userlike sits mid-to-premium for live chat tools — it's not competing with $15-20/mo bargain-bin widgets, it's going after mid-market teams who want a real customer messaging platform. They're clearly not chasing the solopreneur budget crowd beyond the free tier's lead-gen purpose.

Still deciding? See the best Freshdesk alternatives or the best Userlike alternatives, ranked with verified pricing.

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