Freshservice vs Groove Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Freshservice | Groove | |
|---|---|---|
| Starts at | $19/mo | $1/mo |
| Number of plans | 4 | 1 |
| Free plan | — | — |
| Free trial | — | |
| Pricing model | per-seat | usage-based |
Starter
- Incident management
- Knowledge management
- Task management
- Support portal
Growth
- Service catalog
- SLA management
- On-call management
- Cloud management
Pro
- Problem management
- Change management
- Major incident management
- Workload management
- Release management
- Employee journeys
- Freddy AI Copilot
Enterprise
- Sandbox
- Audit logs
- Freddy AI Agent (Classic)
- Freddy AI Insights
- Freddy AI Copilot
Per-ticket pricing
Popular- Unlimited agents
- Unlimited seats
- Shared inbox
- Email, chat, and messaging
- AI triage
- AI replies
- AI actions
- Workflow automation
- Smart escalations
- Knowledge base
- Analytics
- API access
- Onboarding
- Premium support
Freshservice vs Groove FAQ
- Which one is cheaper?
- Groove is the cheaper option, starting at $1/mo vs $19/mo for Freshservice.
- Can I use either one for free?
- Neither has a free plan. But Freshservice offers a free trial.
- How do they charge?
- Different approach here. Freshservice uses per-seat pricing, while Groove goes with usage-based. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Freshservice: Freshservice lands in the mid-market sweet spot — pricier than bare-bones help desk tools but noticeably cheaper than heavyweight ITSM platforms like ServiceNow that require enterprise procurement cycles. They're clearly chasing IT teams who want ITIL-flavored service management without the six-figure implementation that comes with legacy players. Groove: Ditching seat fees is the wedge here — it's a direct shot at Zendesk and Intercom, where costs balloon as you add agents. Groove's pitching itself as the smarter economic choice for teams that want to scale headcount without scaling their software bill, though the $3K annual floor means they're not chasing the smallest teams.
Still deciding? See the best Freshservice alternatives or the best Groove alternatives, ranked with verified pricing.
Keep tabs on both.
We'll monitor pricing changes for Freshservice and Groove and let you know when something moves. See how competitor pricing monitoring works.