Gelato vs Loox Pricing (2026)

How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.

Gelato Loox
Starts at Custom $9/mo
Number of plans 3 3
Free plan
Free trial
Pricing model hybrid usage-based

Free

$0/mo
  • No upfront fees
  • No minimum orders
  • Payment and currency options
  • Multi-currency wallet
  • Local taxes and VAT handling

Gelato+

Custom
  • Personalization Studio
  • AI tools
  • Up to 33% off products year-round
  • 20% off premium apparel brands
  • Free shipping on premium apparel orders

Gelato Platinum

Custom
  • Personalized pricing
  • Price matching
  • Free samples

Beginner

$9/mo
  • Review request emails
  • Discount for photo reviews
  • Multilingual support
  • Total orders
  • Photo reviews
  • Video reviews
  • Discount code
  • Bonus emails
  • Free Reminder emails
  • Customize email appearance
  • Custom email banners
  • Delivery based scheduling
  • QR codes & Review links
  • Smart visual sorting
  • Review highlights
  • AI Review Stories
  • AI Review Summaries
  • Reviews on product bundles
  • The Loox Popup
  • Carousel
  • Happy customers widget
  • Star rating widget
  • Snippets widget
  • Trust Badge
  • The Loox Sidebar
  • Reply publicly to reviews
  • AI review replies
  • SEO - rich snippets
  • On-site
  • Post-purchase
  • Post-review
  • Fraud Protection
  • Meta Shops syndication
  • Google Shopping integration
  • PushOwl integration
  • Aftership
  • Weglot
  • Klaviyo - send review triggers
  • Klaviyo - send review requests
  • Omnisend - send review triggers
  • Omnisend - send review requests
  • Loyalty apps
  • Shopify Flow
  • Import from other apps
  • Import from spreadsheet
  • AliExpress scanned reviews
  • AliExpress photo selection
  • AliExpress products to import
  • Rating icon color
  • Customize widget font
  • Advanced email customization
  • Text customization
  • Customize widget colors
  • Custom questions
  • Product grouping
  • Remove Loox branding
  • Localized widgets
  • Localized emails
  • Auto-translated reviews
  • API access
  • Webhooks
  • Anti-theft protection
  • Allowed-list external domains

Convert

$49/mo
  • Smart visual sorting
  • Review highlights
  • Video reviews
  • Google Shopping
  • Referrals
  • Remove Loox branding
  • AI review stories
  • Auto-translated reviews
  • AI review replies
  • Total orders
  • Photo reviews
  • Discount code
  • Bonus emails
  • Free Reminder emails
  • Customize email appearance
  • Custom email banners
  • Delivery based scheduling
  • QR codes & Review links
  • AI Review Stories
  • AI Review Summaries
  • Reviews on product bundles
  • The Loox Popup
  • Carousel
  • Happy customers widget
  • Star rating widget
  • Snippets widget
  • Trust Badge
  • The Loox Sidebar
  • Reply publicly to reviews
  • SEO - rich snippets
  • On-site
  • Post-purchase
  • Post-review
  • Fraud Protection
  • Meta Shops syndication
  • Google Shopping integration
  • PushOwl integration
  • Aftership
  • Weglot
  • Klaviyo - send review triggers
  • Klaviyo - send review requests
  • Omnisend - send review triggers
  • Omnisend - send review requests
  • Loyalty apps
  • Shopify Flow
  • Import from other apps
  • Import from spreadsheet
  • AliExpress scanned reviews
  • AliExpress photo selection
  • AliExpress products to import
  • Rating icon color
  • Customize widget font
  • Advanced email customization
  • Text customization
  • Customize widget colors
  • Custom questions
  • Product grouping
  • Localized widgets
  • Localized emails
  • API access
  • Webhooks
  • Anti-theft protection
  • Allowed-list external domains

Unlimited

$299/mo
  • Unlimited review requests
  • Unlimited Referrals
  • Unlimited Upsells
  • Priority support
  • Total orders
  • Photo reviews
  • Video reviews
  • Discount code
  • Bonus emails
  • Free Reminder emails
  • Customize email appearance
  • Custom email banners
  • Delivery based scheduling
  • QR codes & Review links
  • Smart visual sorting
  • Review highlights
  • AI Review Stories
  • AI Review Summaries
  • Reviews on product bundles
  • The Loox Popup
  • Carousel
  • Happy customers widget
  • Star rating widget
  • Snippets widget
  • Trust Badge
  • The Loox Sidebar
  • Reply publicly to reviews
  • AI review replies
  • SEO - rich snippets
  • On-site
  • Post-purchase
  • Post-review
  • Fraud Protection
  • Meta Shops syndication
  • Google Shopping integration
  • PushOwl integration
  • Aftership
  • Weglot
  • Klaviyo - send review triggers
  • Klaviyo - send review requests
  • Omnisend - send review triggers
  • Omnisend - send review requests
  • Loyalty apps
  • Shopify Flow
  • Import from other apps
  • Import from spreadsheet
  • AliExpress scanned reviews
  • AliExpress photo selection
  • AliExpress products to import
  • Rating icon color
  • Customize widget font
  • Advanced email customization
  • Text customization
  • Customize widget colors
  • Custom questions
  • Product grouping
  • Remove Loox branding
  • Localized widgets
  • Localized emails
  • Auto-translated reviews
  • API access
  • Webhooks
  • Anti-theft protection
  • Allowed-list external domains

Gelato vs Loox FAQ

Which one is cheaper?
One or both use custom pricing, so it depends on your specific needs.
Can I use either one for free?
Gelato has a free plan. Loox doesn't — though they do offer a free trial.
How do they charge?
Different approach here. Gelato uses hybrid pricing, while Loox goes with usage-based. That changes the math depending on your team size and usage.
Which one is a better deal?
Depends on what you need. Gelato: They're positioning against Printful and Printify by making the entry point genuinely free with no monthly commitment, then competing on margin recovery through discounts rather than undercutting base product prices. It's a mid-market play — not the cheapest per-unit option, but the subscription discount structure targets serious sellers who want predictable cost reduction without going enterprise. Loox: Loox sits in the mid-range of Shopify review apps — not the cheapest (Judge.me has a free tier), but well below enterprise review platforms. They're clearly targeting serious Shopify merchants who've outgrown free tools but aren't ready for a full-blown VoC platform.

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