Grafana Cloud vs incident.io Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Grafana Cloud | incident.io | |
|---|---|---|
| Starts at | $19/mo | $19/mo |
| Number of plans | 3 | 4 |
| Free plan | ||
| Free trial | — | — |
| Pricing model | usage-based | hybrid |
Free
- All Grafana Cloud services, with limited usage
- Community support
- 14 days retention for metrics, logs, traces, profiles, & k6 performance tests
Pro
- Pay as you go above the Free tier
- 8X5 email support
- 13 months retention for metrics; 30 days retention for logs, traces, profiles, & k6 performance tests
Enterprise
- Premium support
- Custom retention
- Deployment flexibility (Public Cloud, Federal Cloud, or Bring Your Own Cloud)
Basic
- Slack or Microsoft Teams native incident response
- Single team on-call
- Status page
- Essential incident automation
- Slack/Teams support
- Custom Fields
- Post-mortems Editor
- Alert routing and grouping
- Schedules
- Sync to Slack User Groups
- Cover requests and schedule overrides
- Shadow scheduling
- Holidays in schedules
- Page subscribers
- Custom domain
- Public pages
- Internal pages
- Workflows
- Integrations
- Catalog
- SOC2 Report
- HIPAA Compliant
- Authentication
- User Roles
- Help Center
- Community support
- Email support
Team
- Slack & Teams native incident response
- Multi-team on-call and alerting
- Workflows
- Slack/Teams support
- Custom Fields
- Post-mortems Editor
- Response policies
- Alert routing and grouping
- Schedules
- Sync to Slack User Groups
- Cover requests and schedule overrides
- Shadow scheduling
- Holidays in schedules
- On-call policies
- Page subscribers
- Custom domain
- Public pages
- Internal pages
- Workflows
- Integrations
- Catalog
- SOC2 Report
- HIPAA Compliant
- Authentication
- User Roles
- Help Center
- Community support
- Email support
Pro
Popular- Advanced insights & custom dashboards
- Customizable post-incident process & postmortems
- Private incidents and policies
- Slack/Teams support
- Custom Fields
- Suggestions ✨
- Scribe ✨
- Post-mortems Editor
- Multiple post-mortem documents
- Custom Post Incident Flow
- Custom Incident Types
- Advanced Insights
- Custom Dashboards in Insights
- Response policies
- Multiple streams
- Alert routing and grouping
- Schedules
- Sync to Slack User Groups
- Cover requests and schedule overrides
- Shadow scheduling
- Holidays in schedules
- WhatsApp escalations
- Live call routing
- Send calls to voicemail
- Alert insights
- On-call policies
- Compensation calculator
- Readiness reports
- Maintenance windows
- Heartbeats
- Page subscribers
- Custom domain
- Public pages
- Internal pages
- Workflows
- Integrations
- Catalog
- AI agent ✨
- MCP
- API & Webhooks
- Sandbox Environment
- Private Incidents, Alerts & Escalations
- SOC2 Report
- HIPAA Compliant
- Authentication
- User Roles
- Help Center
- Community support
- Email support
- Dedicated Slack channel
- Customer Success Manager
Enterprise
- Dedicated customer success manager
- Advanced access control & multiple environments
- Enterprise security & compliance
- 99.99% uptime SLA
- Slack/Teams support
- Custom Fields
- Suggestions ✨
- Scribe ✨
- Post-mortems Editor
- Multiple post-mortem documents
- Custom Post Incident Flow
- Custom Incident Types
- Advanced Insights
- Custom Dashboards in Insights
- Response policies
- Multiple streams
- Alert routing and grouping
- Schedules
- Sync to Slack User Groups
- Cover requests and schedule overrides
- Shadow scheduling
- Holidays in schedules
- WhatsApp escalations
- Live call routing
- Send calls to voicemail
- Phone trees (IVR)
- Alert insights
- On-call policies
- Compensation calculator
- Readiness reports
- Maintenance windows
- Heartbeats
- Page subscribers
- Custom domain
- Public pages
- Internal pages
- Customer pages
- Sub-pages (multi-region, multi-product)
- Workflows
- Integrations
- HRIS integrations
- Catalog
- AI agent ✨
- MCP
- API & Webhooks
- Sandbox Environment
- Private Incidents, Alerts & Escalations
- Slack Enterprise Grid support
- SOC2 Report
- HIPAA Compliant
- Authentication
- User Roles
- Team Roles
- Audit logs
- Help Center
- Community support
- Email support
- Dedicated Slack channel
- Customer Success Manager
- Live phone support
Grafana Cloud vs incident.io FAQ
- Which one is cheaper?
- They both start at the same price — $19/mo. The difference is in what you get at each tier.
- Can I use either one for free?
- Both offer free plans, so you can try each without paying. Start with whichever fits your workflow better and upgrade when you hit the limits.
- How do they charge?
- Different approach here. Grafana Cloud uses usage-based pricing, while incident.io goes with hybrid. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Grafana Cloud: Grafana positions itself as the accessible middle ground between DIY self-hosted Grafana (cheap but painful) and Datadog or New Relic (powerful but eye-watering). They're going after cost-conscious engineering teams who want managed infrastructure without the sticker shock of the legacy APM players. incident.io: Sitting at $19-25/seat puts them mid-market — not a bargain-bin tool, but nowhere near the premium enterprise incident platforms that charge by the incident or lock everything behind custom quotes. They're clearly courting fast-growing eng teams who've outgrown Slack channels and spreadsheets but aren't ready for a six-figure enterprise contract yet.
Still deciding? See the best Grafana Cloud alternatives or the best incident.io alternatives, ranked with verified pricing.
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