Grafana Cloud vs PagerDuty Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Grafana Cloud pricing | PagerDuty pricing | |
|---|---|---|
| Starts at | $19/mo | $25/mo |
| Number of plans | 3 | 5 |
| Free plan | ||
| Free trial | — | |
| Pricing model | usage-based | hybrid |
Price is one row. To weigh the features too, use our feature comparison template →
Free
- All Grafana Cloud services, with limited usage
- Community support
- 14 days retention for metrics, logs, traces, profiles, & k6 performance tests
Pro
- Pay as you go above the Free tier
- 8X5 email support
- 13 months retention for metrics; 30 days retention for logs, traces, profiles, & k6 performance tests
Enterprise
- Premium support
- Custom retention
- Deployment flexibility (Public Cloud, Federal Cloud, or Bring Your Own Cloud)
Starter
- 10 seats
- 5,000 Signal Intelligence Events
- 5,000 AI actions
- Stakeholders
Essential
- 20 seats
- 40,000 Signal Intelligence Events
- 50,000 AI actions
- Stakeholders
Ultimate
- 500 seats
- 2,000,000 Signal Intelligence Events
- 100,000 AI actions
- Stakeholders
Free
- 5 users
- 1 on-call schedule, 1 escalation policy
- Basic chat experience, limited email, push, SMS & phone notifications
Professional
- Enhanced chat experience
- Post-incident reviews
Grafana Cloud vs PagerDuty FAQ
- Which one is cheaper?
- Grafana Cloud starts lower at $19/mo, compared to $25/mo for PagerDuty.
- Can I use either one for free?
- Both offer free plans, so you can try each without paying. Start with whichever fits your workflow better and upgrade when you hit the limits.
- How do they charge?
- Different approach here. Grafana Cloud uses usage-based pricing, while PagerDuty goes with hybrid. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Grafana Cloud: Grafana Cloud undercuts Datadog and New Relic on entry price by giving away a genuinely usable free tier, positioning itself as the open-source-friendly, cost-conscious alternative for teams that already know Grafana's dashboards. It's not chasing the premium observability buyer out of the gate — it's winning teams at the free-to-Pro stage before they're locked into a pricier incumbent. PagerDuty: PagerDuty plays premium in the incident management space — Professional's $25/seat undercuts nothing, and the enterprise tiers with custom/annual pricing signal they're chasing large orgs with complex reliability needs, not scrappy startups. They're competing with Opsgenie and FireHydrant for the 'we need enterprise-grade incident response' budget line, not the cheap-alerting-tool budget line.
Still deciding? See the best Grafana Cloud alternatives or the best PagerDuty alternatives, ranked with verified pricing.
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