Grafana Cloud vs PagerDuty Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Grafana Cloud | PagerDuty | |
|---|---|---|
| Starts at | $19/mo | $25/mo |
| Number of plans | 3 | 4 |
| Free plan | ||
| Free trial | — | |
| Pricing model | usage-based | per-seat |
Free
- All Grafana Cloud services, with limited usage
- Community support
- 14 days retention for metrics, logs, traces, profiles, & k6 performance tests
Pro
- Pay as you go above the Free tier
- 8X5 email support
- 13 months retention for metrics; 30 days retention for logs, traces, profiles, & k6 performance tests
Enterprise
- Premium support
- Custom retention
- Deployment flexibility (Public Cloud, Federal Cloud, or Bring Your Own Cloud)
Free
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
- API Calls Included
- 750+ out-of-box integrations (Monitoring and chat)
- No maintenance windows ever
Professional
- Basic Chat Experience (Slack, Microsoft Teams)
- More international phone/SMS notifications
- More On-call Schedules
- More Escalation Policies
- Major Incident Workflow Template with limited triggers & actions
- External Status Page (up to 250 subscribers)
- 2 predefined Incident Roles
- 3 predefined Incident Types
- 2 Teams
- SSO
- Basic ticketing integrations
- Email support
- PagerDuty Advance (1,000 one-time AI Actions)
- Post-Incident Reviews
Business
Popular- Custom Fields
- Up to 3 custom Incident Types
- Expanded set of triggers and actions on Incident Workflows
- Advanced admin features
- Advanced ITSM integrations
- Multi-year historical data access
- Internal Status Pages
- External Status Page (up to 500 subscribers)
- PagerDuty Advance (5,000 one-time AI Actions)
Enterprise
- Full Chat Experience with Premium Slack Actions
- Incident Workflows: Conditionals, Loops, and Delays
- Incident Workflows: Advanced Actions
- 10 custom Incident Roles
- Incident Tasks
- Up to 100 Custom Incident Types
- Post-Incident Reviews
- PagerDuty Advance (20,000 one-time AI Actions)
- Bi-directional Custom Field Sync with ServiceNow
- Intune Support for Mobile App
Grafana Cloud vs PagerDuty FAQ
- Which one is cheaper?
- Grafana Cloud starts lower at $19/mo, compared to $25/mo for PagerDuty.
- Can I use either one for free?
- Both offer free plans, so you can try each without paying. Start with whichever fits your workflow better and upgrade when you hit the limits.
- How do they charge?
- Different approach here. Grafana Cloud uses usage-based pricing, while PagerDuty goes with per-seat. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Grafana Cloud: Grafana positions itself as the accessible middle ground between DIY self-hosted Grafana (cheap but painful) and Datadog or New Relic (powerful but eye-watering). They're going after cost-conscious engineering teams who want managed infrastructure without the sticker shock of the legacy APM players. PagerDuty: PagerDuty sits mid-to-premium in the incident management space — pricier per seat than upstart competitors like Better Stack or Cronitor, but positioned as the safe, established choice for companies that need to prove reliability to enterprise buyers. They're not fighting on price; they're leaning on the '5,000+ companies' trust signal to win teams that view incident response as mission-critical infrastructure, not a nice-to-have.
Still deciding? See the best Grafana Cloud alternatives or the best PagerDuty alternatives, ranked with verified pricing.
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