Grafana Cloud vs PagerDuty Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Grafana Cloud | PagerDuty | |
|---|---|---|
| Starts at | $19/mo | $25/mo |
| Number of plans | 3 | 4 |
| Free plan | ||
| Free trial | — | |
| Pricing model | usage-based | per-seat |
Free
- All Grafana Cloud services, with limited usage
- Community support
- 14 days retention for metrics, logs, traces, profiles, & k6 performance tests
Pro
- Pay as you go above the Free tier
- 8X5 email support
- 13 months retention for metrics; 30 days retention for logs, traces, profiles, & k6 performance tests
Enterprise
- Premium support
- Custom retention
- Deployment flexibility (Public Cloud, Federal Cloud, or Bring Your Own Cloud)
Free
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
- API Calls Included
- 750+ out-of-box integrations (Monitoring and chat)
- No maintenance windows ever
Professional
- Basic Chat Experience (Slack, Microsoft Teams)
- More international phone/SMS notifications
- More On-call Schedules
- More Escalation Policies
- Major Incident Workflow Template with limited triggers & actions
- External Status Page (up to 250 subscribers)
- 2 predefined Incident Roles
- 3 predefined Incident Types
- 2 Teams
- SSO
- Basic ticketing integrations
- Email support
- PagerDuty Advance (1,000 one-time AI Actions)
- Post-Incident Reviews
Business
Popular- Custom Fields
- Up to 3 custom Incident Types
- Expanded set of triggers and actions on Incident Workflows
- Advanced admin features
- Advanced ITSM integrations
- Multi-year historical data access
- Internal Status Pages
- External Status Page (up to 500 subscribers)
- PagerDuty Advance (5,000 one-time AI Actions)
Enterprise
- Full Chat Experience with Premium Slack Actions
- Incident Workflows: Conditionals, Loops, and Delays
- Incident Workflows: Advanced Actions
- 10 custom Incident Roles
- Incident Tasks
- Up to 100 Custom Incident Types
- Post-Incident Reviews
- PagerDuty Advance (20,000 one-time AI Actions)
- Bi-directional Custom Field Sync with ServiceNow
- Intune Support for Mobile App
Grafana Cloud vs PagerDuty FAQ
- Which one is cheaper?
- Grafana Cloud starts lower at $19/mo, compared to $25/mo for PagerDuty.
- Can I use either one for free?
- Both offer free plans, so you can try each without paying. Start with whichever fits your workflow better and upgrade when you hit the limits.
- How do they charge?
- Different approach here. Grafana Cloud uses usage-based pricing, while PagerDuty goes with per-seat. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Grafana Cloud: Grafana Cloud undercuts Datadog and New Relic on entry price by giving away a genuinely usable free tier, positioning itself as the open-source-friendly, cost-conscious alternative for teams that already know Grafana's dashboards. It's not chasing the premium observability buyer out of the gate — it's winning teams at the free-to-Pro stage before they're locked into a pricier incumbent. PagerDuty: PagerDuty sits at the premium end of the incident management category — it's not competing on price against cheaper alternatives like Better Uptime or Opsgenie's lower tiers, it's competing on being the default enterprise standard. They're clearly optimizing to win mid-market and up, not scrappy five-person startups who'll likely camp on the free tier.
Still deciding? See the best Grafana Cloud alternatives or the best PagerDuty alternatives, ranked with verified pricing.
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