PagerDuty Pricing (2026)
Straight per-seat pricing, so cost scales with headcount rather than incident volume or usage — you're paying for every responder who needs to be reachable, not for how often things break. The catch is the real functionality (AIOps, status pages, advanced call routing) lives in bolt-on modules priced outside the core tiers, so your actual bill is per-seat plus whatever add-ons ops actually needs.
- Free
- $0/mo per seat
- Professional
- $25/mo per seat
- Business Popular
- $49/mo per seat
- Enterprise
- Contact Sales
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Free
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
- API Calls Included
- 750+ out-of-box integrations (Monitoring and chat)
- No maintenance windows ever
Professional
- Basic Chat Experience (Slack, Microsoft Teams)
- More international phone/SMS notifications
- More On-call Schedules
- More Escalation Policies
- Major Incident Workflow Template with limited triggers & actions
- External Status Page (up to 250 subscribers)
- 2 predefined Incident Roles
- 3 predefined Incident Types
- 2 Teams
- SSO
- Basic ticketing integrations
- Email support
- PagerDuty Advance (1,000 one-time AI Actions)
- Post-Incident Reviews
Business
Popular- Custom Fields
- Up to 3 custom Incident Types
- Expanded set of triggers and actions on Incident Workflows
- Advanced admin features
- Advanced ITSM integrations
- Multi-year historical data access
- Internal Status Pages
- External Status Page (up to 500 subscribers)
- PagerDuty Advance (5,000 one-time AI Actions)
Enterprise
- Full Chat Experience with Premium Slack Actions
- Incident Workflows: Conditionals, Loops, and Delays
- Incident Workflows: Advanced Actions
- 10 custom Incident Roles
- Incident Tasks
- Up to 100 Custom Incident Types
- Post-Incident Reviews
- PagerDuty Advance (20,000 one-time AI Actions)
- Bi-directional Custom Field Sync with ServiceNow
- Intune Support for Mobile App
AI Pricing Analysis
Pricing Model
Straight per-seat pricing, so cost scales with headcount rather than incident volume or usage — you're paying for every responder who needs to be reachable, not for how often things break. The catch is the real functionality (AIOps, status pages, advanced call routing) lives in bolt-on modules priced outside the core tiers, so your actual bill is per-seat plus whatever add-ons ops actually needs.
Tier Strategy
Free is a bait tier for tiny teams just testing on-call basics; Professional is the on-ramp for small teams wanting core scheduling and escalations without enterprise overhead. Business is clearly engineered as the default landing spot — 'most popular' badge, stakeholder-friendly features, and the jump from $25 to $49 usually gets triggered by needing better reporting, multiple services, or more mature incident workflows. Enterprise kicks in once you need SSO, compliance, or custom contracts that procurement demands anyway.
Competitive Positioning
PagerDuty sits mid-to-premium in the incident management space — pricier per seat than upstart competitors like Better Stack or Cronitor, but positioned as the safe, established choice for companies that need to prove reliability to enterprise buyers. They're not fighting on price; they're leaning on the '5,000+ companies' trust signal to win teams that view incident response as mission-critical infrastructure, not a nice-to-have.
Growth Lever
Seat count is the obvious lever, but the sneakier one is the add-on catalog — AIOps, Status Pages, and Live Call Routing are unbundled on purpose so expansion revenue doesn't require moving a whole team up a tier, just attaching more modules. Stakeholder licenses are a clever wedge too, letting non-technical folks get visibility for cheap while nudging the org toward heavier usage and eventually higher tiers.
PagerDuty Pricing FAQ
- How much does PagerDuty cost?
- Paid plans start at $25/mo, going up to $49/mo for larger teams. There's also an Enterprise tier with custom pricing. You can get started on the free plan before committing.
- Is there a free plan?
- Yes. The "Free" plan is free forever, not just a trial. You get 100/month international phone/sms notifications included, 1 on-call schedule, 1 escalation policy — plus 3 more features. It's enough to evaluate the product before upgrading.
- Can I try it before paying?
- Yes — there's a free trial that lasts 14 days.
- How does the pricing work?
- Straight per-seat pricing, so cost scales with headcount rather than incident volume or usage — you're paying for every responder who needs to be reachable, not for how often things break. The catch is the real functionality (AIOps, status pages, advanced call routing) lives in bolt-on modules priced outside the core tiers, so your actual bill is per-seat plus whatever add-ons ops actually needs.
- Is there a discount for annual billing?
- Yes — you save up to 16% if you pay annually instead of month-to-month. They also mention: "Yearly Pricing (16% Off)."
- Which plan makes sense for me?
- Free is a bait tier for tiny teams just testing on-call basics; Professional is the on-ramp for small teams wanting core scheduling and escalations without enterprise overhead. Business is clearly engineered as the default landing spot — 'most popular' badge, stakeholder-friendly features, and the jump from $25 to $49 usually gets triggered by needing better reporting, multiple services, or more mature incident workflows. Enterprise kicks in once you need SSO, compliance, or custom contracts that procurement demands anyway.
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Comparing PagerDuty to something specific? Try PagerDuty vs Axiom, PagerDuty vs Better Stack, or PagerDuty vs Bugsnag.
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