PagerDuty Pricing (2026)
Straight per-seat pricing where every responder on your on-call rotation is a billable head, regardless of how much (or little) they actually use PagerDuty in a given month. You're essentially paying for access to the incident response pipeline, not for volume of alerts or incidents handled.
- Free
- $0/mo per seat
- Professional
- $25/mo per seat
- Business Popular
- $49/mo per seat
- Enterprise
- Contact Sales
Keep up with your competitors, without the manual work.
Outmano tracks pricing, features, roadmaps and reviews across your market, then sends one weekly brief: what changed, and what it means for you.
Free
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
- API Calls Included
- 750+ out-of-box integrations (Monitoring and chat)
- No maintenance windows ever
Professional
- Basic Chat Experience (Slack, Microsoft Teams)
- More international phone/SMS notifications
- More On-call Schedules
- More Escalation Policies
- Major Incident Workflow Template with limited triggers & actions
- External Status Page (up to 250 subscribers)
- 2 predefined Incident Roles
- 3 predefined Incident Types
- 2 Teams
- SSO
- Basic ticketing integrations
- Email support
- PagerDuty Advance (1,000 one-time AI Actions)
- Post-Incident Reviews
Business
Popular- Custom Fields
- Up to 3 custom Incident Types
- Expanded set of triggers and actions on Incident Workflows
- Advanced admin features
- Advanced ITSM integrations
- Multi-year historical data access
- Internal Status Pages
- External Status Page (up to 500 subscribers)
- PagerDuty Advance (5,000 one-time AI Actions)
Enterprise
- Full Chat Experience with Premium Slack Actions
- Incident Workflows: Conditionals, Loops, and Delays
- Incident Workflows: Advanced Actions
- 10 custom Incident Roles
- Incident Tasks
- Up to 100 Custom Incident Types
- Post-Incident Reviews
- PagerDuty Advance (20,000 one-time AI Actions)
- Bi-directional Custom Field Sync with ServiceNow
- Intune Support for Mobile App
Does PagerDuty have a free plan?
Yes: the Free plan is free forever, not a time-limited trial. When you outgrow it, paid plans start at $25/mo. Paid tiers also come with a free trial.
What the free plan includes
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
- API Calls Included
- 750+ out-of-box integrations (Monitoring and chat)
- No maintenance windows ever
AI Pricing Analysis
Pricing Model
Straight per-seat pricing where every responder on your on-call rotation is a billable head, regardless of how much (or little) they actually use PagerDuty in a given month. You're essentially paying for access to the incident response pipeline, not for volume of alerts or incidents handled.
Tier Strategy
Free is a toe-dip for tiny teams doing basic on-call scheduling, Professional is where startups land once they need real incident workflows, and Business — the one they're pushing hard with the '5,000+ companies' badge — is built for teams that need automation, deeper analytics, and cross-team coordination. Enterprise kicks in once you need custom compliance, SSO governance, or scale that a sales rep needs to price manually.
Competitive Positioning
PagerDuty sits at the premium end of the incident management category — it's not competing on price against cheaper alternatives like Better Uptime or Opsgenie's lower tiers, it's competing on being the default enterprise standard. They're clearly optimizing to win mid-market and up, not scrappy five-person startups who'll likely camp on the free tier.
Growth Lever
The real upgrade pressure comes from needing more sophisticated automation, reporting, and integrations as on-call complexity grows — but the sneakier lever is headcount: every new engineer added to rotations is another seat, so org growth alone pushes the bill up even if plan tier stays flat.
Want the strategist's read on the live page? Read the AI teardown of PagerDuty's pricing page →
PagerDuty Pricing FAQ
- How much does PagerDuty cost?
- Paid plans start at $25/mo, going up to $49/mo for larger teams. There's also an Enterprise tier with custom pricing. You can get started on the free plan before committing.
- Is there a free plan?
- Yes. The "Free" plan is free forever, not just a trial. You get 100/month international phone/sms notifications included, 1 on-call schedule, 1 escalation policy — plus 3 more features. It's enough to evaluate the product before upgrading.
- Can I try it before paying?
- Yes — there's a free trial.
- How does the pricing work?
- Straight per-seat pricing where every responder on your on-call rotation is a billable head, regardless of how much (or little) they actually use PagerDuty in a given month. You're essentially paying for access to the incident response pipeline, not for volume of alerts or incidents handled.
- Is there a discount for annual billing?
- Yes — you save up to 16% if you pay annually instead of month-to-month. They also mention: "Save $48/user annually on Professional."
- Which plan makes sense for me?
- Free is a toe-dip for tiny teams doing basic on-call scheduling, Professional is where startups land once they need real incident workflows, and Business — the one they're pushing hard with the '5,000+ companies' badge — is built for teams that need automation, deeper analytics, and cross-team coordination. Enterprise kicks in once you need custom compliance, SSO governance, or scale that a sales rep needs to price manually.
More Monitoring pricing
All Monitoring pricing →-
Axiom Pricing
Serverless log management at scale.
From $25/mo -
Better Stack Pricing
Uptime, logs, and incident response.
From $34/mo -
Bugsnag Pricing
Error monitoring and crash reporting.
From $20/mo Free trial -
Checkly Pricing
Synthetic monitoring as code.
From $24/mo Free trial -
Coralogix Pricing
Full-stack observability with streaming analytics.
From $0/mo Free trial -
Cronitor Pricing
Cron job and uptime monitoring.
Free plan Free trial -
Datadog Pricing
Observability platform for cloud applications.
From $18/mo Free trial -
Dynatrace Pricing
AI-powered observability platform with usage-based platform subscription pricing
From $1/mo Free trial
Comparing PagerDuty to something specific? Try PagerDuty vs Axiom, PagerDuty vs Better Stack, or PagerDuty vs Bugsnag. Or see the best PagerDuty alternatives, ranked.
Set it up once. Stay ahead all year.
Add the competitors you care about and Outmano does the watching, then hands you a weekly action plan with what to do next.