PagerDuty vs Better Stack Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| PagerDuty | Better Stack | |
|---|---|---|
| Starts at | $25/mo | Custom |
| Number of plans | 4 | 1 |
| Free plan | ||
| Free trial | ||
| Pricing model | per-seat | hybrid |
Free
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
- API Calls Included
- 750+ out-of-box integrations (Monitoring and chat)
- No maintenance windows ever
Professional
- Basic Chat Experience (Slack, Microsoft Teams)
- More international phone/SMS notifications
- More On-call Schedules
- More Escalation Policies
- Major Incident Workflow Template with limited triggers & actions
- External Status Page (up to 250 subscribers)
- 2 predefined Incident Roles
- 3 predefined Incident Types
- 2 Teams
- SSO
- Basic ticketing integrations
- Email support
- PagerDuty Advance (1,000 one-time AI Actions)
- Post-Incident Reviews
Business
Popular- Custom Fields
- Up to 3 custom Incident Types
- Expanded set of triggers and actions on Incident Workflows
- Advanced admin features
- Advanced ITSM integrations
- Multi-year historical data access
- Internal Status Pages
- External Status Page (up to 500 subscribers)
- PagerDuty Advance (5,000 one-time AI Actions)
Enterprise
- Full Chat Experience with Premium Slack Actions
- Incident Workflows: Conditionals, Loops, and Delays
- Incident Workflows: Advanced Actions
- 10 custom Incident Roles
- Incident Tasks
- Up to 100 Custom Incident Types
- Post-Incident Reviews
- PagerDuty Advance (20,000 one-time AI Actions)
- Bi-directional Custom Field Sync with ServiceNow
- Intune Support for Mobile App
Free for personal projects
- 10 monitors & heartbeats, 1 status page
- Slack & e-mail alerts
- 100,000 exceptions per month
- 5,000 session replays
- 3 GB logs retained for 3 days
- 3 GB traces retained for 3 days
- 30 GB metrics
- 3 GB web events retained for 3 days
PagerDuty vs Better Stack FAQ
- Which one is cheaper?
- One or both use custom pricing, so it depends on your specific needs.
- Can I use either one for free?
- Both offer free plans, so you can try each without paying. Start with whichever fits your workflow better and upgrade when you hit the limits.
- How do they charge?
- Different approach here. PagerDuty uses per-seat pricing, while Better Stack goes with hybrid. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. PagerDuty: PagerDuty sits mid-to-premium in the incident management space — pricier per seat than upstart competitors like Better Stack or Cronitor, but positioned as the safe, established choice for companies that need to prove reliability to enterprise buyers. They're not fighting on price; they're leaning on the '5,000+ companies' trust signal to win teams that view incident response as mission-critical infrastructure, not a nice-to-have. Better Stack: At $29/responder, they're undercutting PagerDuty and Opsgenie on incident management while bundling observability that Datadog charges a premium for separately. They're going after mid-market engineering teams who are tired of stitching together three tools and paying enterprise prices for the privilege.
Keep tabs on both.
We'll monitor pricing changes for PagerDuty and Better Stack and let you know when something moves.