HelpDocs vs ProProfs Knowledge Base Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| HelpDocs pricing | ProProfs Knowledge Base pricing | |
|---|---|---|
| Starts at | $129/mo | $49/mo |
| Number of plans | 4 | 5 |
| Free plan | — | |
| Free trial | ||
| Pricing model | hybrid | per-seat |
Price is one row. To weigh the features too, use our feature comparison template →
Sprout
- 5 editors
- 1,000 AI credits per month
- AI drafts, rewrites & Ask AI
- AI meta, alt text & search tags
- 3 languages
- Unlimited viewers
- Lighthouse widget
- Custom CSS & JavaScript
Bloom
Popular- 15 editors
- 5,000 AI credits per month
- AI improve & style enforcement
- Advanced permissioning
- Audit trail
- Embedded SSO (JWT)
- 20 languages
- Custom HTML templating
Harvest
- 25 editors, then from $25 each
- 10,000 AI credits per month
- Unlimited languages
- SAML and OIDC SSO, with anonymous mode
- IP restriction & custom HTTP headers
- 2 additional domains
Enterprise
- SCIM provisioning
- Session timeout controls
- Unlimited revision and stats history
- Users and domains set to what you need
- Multiple accounts, from $299/mo each, billed annually
- Sandbox accounts
- Priority support
- PO and invoice billing
- Written security reviews and a signed DPA
- SOC 2 and ISO 27001 certification (in progress)
Free Plan
- Unlimited Knowledge Base
- Unlimited Public Views
- Homepage Builder
- Brand & Design
- Templates
- Mobile & Tablet
- Language Localization
- Help Widget
- Revision History
- Version Control
- Advanced Editor
- Conditional Content
- Reports & Analytics
- Vault
- Ticket Forms & Deflector
- Private Sites
- Workflow & Comments
- Tooltips, Lightboxes & Pop-ups
- Merge Tags & Content Snippets
- Roles & Permissions
- API, SSO, SAML, JWT
- Third-Party Integrations
Essentials
- 1 Site
- 300 Pages
- AI Writer
- AI Search
- AI Tone, Grammar & Spelling
- AI Prompts & Summaries
- AI Translation
- AI Import
- AI SEO
- Word, PDF & PPT Import
- Video, Images & Text
- TOC & Keyword Index
- Callouts & Toggles
- Revision History & Vault
- Links & File Manager
- API Documentation
- Custom Fonts & Themes
- Homepage Builder
- 25+ Templates
- Custom CSS & HTML
- Keyword & Advanced Search
- Bing Webmaster Tools
- Google Analytics
- Comments, Feedback & Ratings
- Ticket Form
- Article Performance
- Search Trends & Gaps
- GDPR & SSL Compliance
Business
- 3 Sites
- 500 Pages
- AI Reports
- AI Style Guide
- AI Screenshot Annotation
- Guide Generator
- Browser Extension
- Interactive Demos
- Auto-Sync to UI Changes
- Embed Interactive Guides
- 60+ Language Localization
- Version Control
- Single Sourcing & Sync
- Article Expiration
- Page & Folder Restrictions
- Slash Commands
- Multi-Branding
- URL Redirection
- Notifications & Groups
- Ticket Forms
- Ticket Deflection
- Help Widget
- In-Page Contextual Help
- Platform Migration
- Multi-Format Import
- Export, Backup & Reports
- Search Analytics
- Content Health
- Broken Link Detection
Business Complete Elite
Popular- Unlimited Sites
- Unlimited Pages
- AI Chatbot & Author Agent
- AI Translation Sync
- AI Agents
- Self-Healing KB & Delivery
- Personalization Engine
- Deflection Analytics
- Content Snippets
- Approval Workflow
- Roles & Permissions
- Conditional Content
- Custom Fields & Metadata
- XLIFF Import/Export
- Swagger / OpenAPI Import
- Markdown Editor
- Audit Logs
- Enterprise Security
- Active Directory & SCIM
- HIPAA Compliance
- SOC 2-Aligned Controls
- IP Restriction & 2FA
- API, SSO & Webhooks
- 100+ Integrations
- Feedback Forms
- Personalized Onboarding
- First Site Built For You
- Custom Site Development
- Premium Support
- Dedicated L&D Officer
Customer Delight Suite
- AI powered 24/7 self-help
- AI Search
- AI Writer
- Learns from Every Ticket
- Finds Content Gaps
- Auto-Learns from Tickets
- Ready-Made KB Template
- Shared Inbox — Omnichannel
- AI Ticket Auto-Deflection
- AI Replies, Routing & SLAs
- Smart Agent Routing
- AI KB Auto-Updates
- AI Chatbot — 24/7 No Agent
- Instant KB Answers
- AI Survey Writer
- AI Sentiment & Alerts
- Predictive Satisfaction
- Auto-Fire Surveys on Close
- 50+ Survey Templates
- Skip Logic & White-Label
- Nudge Surveys
- AI Sentiment & Targeting
- Exit-Intent & In-App
- HeatMaps & Recordings
- White Glove Data Migration
- First KB Built With You
- Custom Integration Build
- Dedicated Success Manager
- Quarterly CX Review
HelpDocs vs ProProfs Knowledge Base FAQ
- Which one is cheaper?
- ProProfs Knowledge Base is the cheaper option, starting at $49/mo vs $129/mo for HelpDocs.
- Can I use either one for free?
- ProProfs Knowledge Base has a free plan. HelpDocs doesn't — though they do offer a free trial.
- How do they charge?
- Different approach here. HelpDocs uses hybrid pricing, while ProProfs Knowledge Base goes with per-seat. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. HelpDocs: At $129 to $499 for self-serve plans, this sits in the mid-to-premium band for help center tools, well above lightweight options and priced for teams that treat documentation as a product. The Greenhouse program (50% off for two years, plus 3,000 AI credits) shows they're actively courting tiny startups to lock in future growth accounts. ProProfs Knowledge Base: This is squarely a value-priced mid-market play. At $49 to $79 per author they sit below premium KB tools, with a free plan and trial to lower the evaluation barrier. They're going after SMBs and small support teams who want a capable KB without paying enterprise prices, then upselling the bundle.
Still deciding? See the best HelpDocs alternatives or the best ProProfs Knowledge Base alternatives, ranked with verified pricing.
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