How much does ProProfs Knowledge Base cost?

Paid plans start at $49/mo, going up to $499/mo for larger teams. You can get started on the free plan before committing.

Is there a free plan?

Yes. The "Free Plan" plan is free forever, not just a trial. You get unlimited knowledge base, unlimited public views, homepage builder — plus 19 more features. It's enough to evaluate the product before upgrading.

Can I try it before paying?

Yes — there's a free trial that lasts 15 days. You don't need a credit card to start.

Is there a discount for annual billing?

Save up to 50% with annual billing.

ProProfs Knowledge Base Pricing (2026)

ProProfs Knowledge Base has a free plan, and paid plans start at $49/mo per seat.

You're paying per author per month, so the value metric is the number of people creating and editing content, not readers or page views. That keeps costs predictable for teams with a few writers and a big audience, but it punishes orgs that want to crowdsource articles from lots of contributors.

From $49/mo 5 plans per-seat Free plan Free trial Best ProProfs Knowledge Base alternatives → ProProfs Knowledge Base's competitors →

Free Plan: $0/mo per seat
Essentials: $49/mo per seat
Business: $69/mo per seat
Business Complete Elite Popular: $79/mo per seat
Customer Delight Suite: $499/mo per seat

Verified Nov 12, 2026 Official pricing page

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Screenshot of ProProfs Knowledge Base's pricing page showing its plans and prices — Their pricing page, captured Nov 12, 2026

Free Plan

$0/mo

Unlimited Knowledge Base
Unlimited Public Views
Homepage Builder
Brand & Design
Templates
Mobile & Tablet
Language Localization
Help Widget
Revision History
Version Control
Advanced Editor
Conditional Content
Reports & Analytics
Vault
Ticket Forms & Deflector
Private Sites
Workflow & Comments
Tooltips, Lightboxes & Pop-ups
Merge Tags & Content Snippets
Roles & Permissions
API, SSO, SAML, JWT
Third-Party Integrations

Essentials

$49/mo per seat

1 Site
300 Pages
AI Writer
AI Search
AI Tone, Grammar & Spelling
AI Prompts & Summaries
AI Translation
AI Import
AI SEO
Word, PDF & PPT Import
Video, Images & Text
TOC & Keyword Index
Callouts & Toggles
Revision History & Vault
Links & File Manager
API Documentation
Custom Fonts & Themes
Homepage Builder
25+ Templates
Custom CSS & HTML
Keyword & Advanced Search
Bing Webmaster Tools
Google Analytics
Comments, Feedback & Ratings
Ticket Form
Article Performance
Search Trends & Gaps
GDPR & SSL Compliance

Business

$69/mo per seat

3 Sites
500 Pages
AI Reports
AI Style Guide
AI Screenshot Annotation
Guide Generator
Browser Extension
Interactive Demos
Auto-Sync to UI Changes
Embed Interactive Guides
60+ Language Localization
Version Control
Single Sourcing & Sync
Article Expiration
Page & Folder Restrictions
Slash Commands
Multi-Branding
URL Redirection
Notifications & Groups
Ticket Forms
Ticket Deflection
Help Widget
In-Page Contextual Help
Platform Migration
Multi-Format Import
Export, Backup & Reports
Search Analytics
Content Health
Broken Link Detection

Business Complete Elite

Popular

$79/mo per seat

Unlimited Sites
Unlimited Pages
AI Chatbot & Author Agent
AI Translation Sync
AI Agents
Self-Healing KB & Delivery
Personalization Engine
Deflection Analytics
Content Snippets
Approval Workflow
Roles & Permissions
Conditional Content
Custom Fields & Metadata
XLIFF Import/Export
Swagger / OpenAPI Import
Markdown Editor
Audit Logs
Enterprise Security
Active Directory & SCIM
HIPAA Compliance
SOC 2-Aligned Controls
IP Restriction & 2FA
API, SSO & Webhooks
100+ Integrations
Feedback Forms
Personalized Onboarding
First Site Built For You
Custom Site Development
Premium Support
Dedicated L&D Officer

Customer Delight Suite

$499/mo per seat

AI powered 24/7 self-help
AI Search
AI Writer
Learns from Every Ticket
Finds Content Gaps
Auto-Learns from Tickets
Ready-Made KB Template
Shared Inbox — Omnichannel
AI Ticket Auto-Deflection
AI Replies, Routing & SLAs
Smart Agent Routing
AI KB Auto-Updates
AI Chatbot — 24/7 No Agent
Instant KB Answers
AI Survey Writer
AI Sentiment & Alerts
Predictive Satisfaction
Auto-Fire Surveys on Close
50+ Survey Templates
Skip Logic & White-Label
Nudge Surveys
AI Sentiment & Targeting
Exit-Intent & In-App
HeatMaps & Recordings
White Glove Data Migration
First KB Built With You
Custom Integration Build
Dedicated Success Manager
Quarterly CX Review

Does ProProfs Knowledge Base have a free plan?

Yes: the Free Plan plan is free forever, not a time-limited trial. When you outgrow it, paid plans start at $49/mo. Paid tiers also come with a free trial (15 days), no credit card required.

What the free plan includes

Unlimited Knowledge Base
Unlimited Public Views
Homepage Builder
Brand & Design
Templates
Mobile & Tablet
Language Localization
Help Widget
Revision History
Version Control
Advanced Editor
Conditional Content
Reports & Analytics
Vault
Ticket Forms & Deflector
Private Sites
Workflow & Comments
Tooltips, Lightboxes & Pop-ups
Merge Tags & Content Snippets
Roles & Permissions
API, SSO, SAML, JWT
Third-Party Integrations

AI Pricing Analysis

Pricing Model

Tier Strategy

The $49 to $69 to $79 ladder is tightly packed, so the first three tiers read as one product with feature increments rather than distinct buyer personas. The real jump is the $499 Customer Delight Suite, which bundles in broader support tooling and is aimed at teams consolidating help desk, chat, and KB into one vendor. The upgrade trigger from Essentials is likely needing more advanced features or workflow controls, not just more headcount.

Competitive Positioning

This is squarely a value-priced mid-market play. At $49 to $79 per author they sit below premium KB tools, with a free plan and trial to lower the evaluation barrier. They're going after SMBs and small support teams who want a capable KB without paying enterprise prices, then upselling the bundle.

Growth Lever

Expansion runs on author seats first, since every new contributor is another per-seat charge, then on feature gating as teams climb tiers. The annual-only Business Complete Elite and Suite plans, plus up to 50% off for annual billing, push buyers into committed contracts early. The $499 suite is the big lever: it turns a KB purchase into a platform purchase.

Want the strategist's read on the live page? Read the AI teardown of ProProfs Knowledge Base's pricing page →

ProProfs Knowledge Base Pricing FAQ

How much does ProProfs Knowledge Base cost?: Paid plans start at $49/mo, going up to $499/mo for larger teams. You can get started on the free plan before committing.
Is there a free plan?: Yes. The "Free Plan" plan is free forever, not just a trial. You get unlimited knowledge base, unlimited public views, homepage builder — plus 19 more features. It's enough to evaluate the product before upgrading.
Can I try it before paying?: Yes — there's a free trial that lasts 15 days. You don't need a credit card to start.
How does the pricing work?: You're paying per author per month, so the value metric is the number of people creating and editing content, not readers or page views. That keeps costs predictable for teams with a few writers and a big audience, but it punishes orgs that want to crowdsource articles from lots of contributors.
Is there a discount for annual billing?: Save up to 50% with annual billing.
Which plan makes sense for me?: The $49 to $69 to $79 ladder is tightly packed, so the first three tiers read as one product with feature increments rather than distinct buyer personas. The real jump is the $499 Customer Delight Suite, which bundles in broader support tooling and is aimed at teams consolidating help desk, chat, and KB into one vendor. The upgrade trigger from Essentials is likely needing more advanced features or workflow controls, not just more headcount.