ProProfs Knowledge Base vs Docsie Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| ProProfs Knowledge Base pricing | Docsie pricing | |
|---|---|---|
| Starts at | $49/mo | $170/mo |
| Number of plans | 5 | 4 |
| Free plan | ||
| Free trial | — | |
| Pricing model | per-seat | hybrid |
Price is one row. To weigh the features too, use our feature comparison template →
Free Plan
- Unlimited Knowledge Base
- Unlimited Public Views
- Homepage Builder
- Brand & Design
- Templates
- Mobile & Tablet
- Language Localization
- Help Widget
- Revision History
- Version Control
- Advanced Editor
- Conditional Content
- Reports & Analytics
- Vault
- Ticket Forms & Deflector
- Private Sites
- Workflow & Comments
- Tooltips, Lightboxes & Pop-ups
- Merge Tags & Content Snippets
- Roles & Permissions
- API, SSO, SAML, JWT
- Third-Party Integrations
Essentials
- 1 Site
- 300 Pages
- AI Writer
- AI Search
- AI Tone, Grammar & Spelling
- AI Prompts & Summaries
- AI Translation
- AI Import
- AI SEO
- Word, PDF & PPT Import
- Video, Images & Text
- TOC & Keyword Index
- Callouts & Toggles
- Revision History & Vault
- Links & File Manager
- API Documentation
- Custom Fonts & Themes
- Homepage Builder
- 25+ Templates
- Custom CSS & HTML
- Keyword & Advanced Search
- Bing Webmaster Tools
- Google Analytics
- Comments, Feedback & Ratings
- Ticket Form
- Article Performance
- Search Trends & Gaps
- GDPR & SSL Compliance
Business
- 3 Sites
- 500 Pages
- AI Reports
- AI Style Guide
- AI Screenshot Annotation
- Guide Generator
- Browser Extension
- Interactive Demos
- Auto-Sync to UI Changes
- Embed Interactive Guides
- 60+ Language Localization
- Version Control
- Single Sourcing & Sync
- Article Expiration
- Page & Folder Restrictions
- Slash Commands
- Multi-Branding
- URL Redirection
- Notifications & Groups
- Ticket Forms
- Ticket Deflection
- Help Widget
- In-Page Contextual Help
- Platform Migration
- Multi-Format Import
- Export, Backup & Reports
- Search Analytics
- Content Health
- Broken Link Detection
Business Complete Elite
Popular- Unlimited Sites
- Unlimited Pages
- AI Chatbot & Author Agent
- AI Translation Sync
- AI Agents
- Self-Healing KB & Delivery
- Personalization Engine
- Deflection Analytics
- Content Snippets
- Approval Workflow
- Roles & Permissions
- Conditional Content
- Custom Fields & Metadata
- XLIFF Import/Export
- Swagger / OpenAPI Import
- Markdown Editor
- Audit Logs
- Enterprise Security
- Active Directory & SCIM
- HIPAA Compliance
- SOC 2-Aligned Controls
- IP Restriction & 2FA
- API, SSO & Webhooks
- 100+ Integrations
- Feedback Forms
- Personalized Onboarding
- First Site Built For You
- Custom Site Development
- Premium Support
- Dedicated L&D Officer
Customer Delight Suite
- AI powered 24/7 self-help
- AI Search
- AI Writer
- Learns from Every Ticket
- Finds Content Gaps
- Auto-Learns from Tickets
- Ready-Made KB Template
- Shared Inbox — Omnichannel
- AI Ticket Auto-Deflection
- AI Replies, Routing & SLAs
- Smart Agent Routing
- AI KB Auto-Updates
- AI Chatbot — 24/7 No Agent
- Instant KB Answers
- AI Survey Writer
- AI Sentiment & Alerts
- Predictive Satisfaction
- Auto-Fire Surveys on Close
- 50+ Survey Templates
- Skip Logic & White-Label
- Nudge Surveys
- AI Sentiment & Targeting
- Exit-Intent & In-App
- HeatMaps & Recordings
- White Glove Data Migration
- First KB Built With You
- Custom Integration Build
- Dedicated Success Manager
- Quarterly CX Review
Premium
- 15 seats (+$10/seat) · 50 GB storage
- Unlimited workspaces, portals, domains and AI chatbots
- Custom branding, JWT-secured portals, webhooks
- Docsie Learn with certificates (50 courses, 500 learners)
- 50K API calls · support tickets
Business
Popular- 40 seats · 100 GB storage
- Confluence, GitHub and GitLab connectors
- Slack, Jira, HubSpot, Salesforce and Zendesk integrations
- Air-gapped offline builds · DeepL translation
- Broken-link and missing-translation reports
Organization
- 90 seats · 1 TB storage
- Granular roles and permissions
- Videos up to 180 minutes
- Unlimited Learn courses and forms · 10,000 learners
Enterprise
- Your own Docsie instance: cloud, hybrid or fully air-gapped
- Bring your own AI models and keys
- SSO / SAML, security review and custom terms
- Help desk agents and dedicated training
- Lite, Country, Region and Global tiers
ProProfs Knowledge Base vs Docsie FAQ
- Which one is cheaper?
- ProProfs Knowledge Base starts lower at $49/mo, compared to $170/mo for Docsie.
- Can I use either one for free?
- Both offer free plans, so you can try each without paying. Start with whichever fits your workflow better and upgrade when you hit the limits.
- How do they charge?
- Different approach here. ProProfs Knowledge Base uses per-seat pricing, while Docsie goes with hybrid. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. ProProfs Knowledge Base: This is squarely a value-priced mid-market play. At $49 to $79 per author they sit below premium KB tools, with a free plan and trial to lower the evaluation barrier. They're going after SMBs and small support teams who want a capable KB without paying enterprise prices, then upselling the bundle. Docsie: At $170 for the entry team tier, Docsie sits firmly in premium territory for documentation tooling, well above the individual $25 and $83 plans and above most knowledge-base competitors that start under $100. They're clearly going after multi-product, multilingual documentation teams who'll pay for capability, while the free plan, nonprofit, and academic discounts keep a pipeline of low-cost users feeding the brand.
Still deciding? See the best ProProfs Knowledge Base alternatives or the best Docsie alternatives, ranked with verified pricing.
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