ProProfs Knowledge Base vs Confluence Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| ProProfs Knowledge Base pricing | Confluence pricing | |
|---|---|---|
| Starts at | $49/mo | $5/mo |
| Number of plans | 5 | 4 |
| Free plan | ||
| Free trial | ||
| Pricing model | per-seat | per-seat |
Price is one row. To weigh the features too, use our feature comparison template →
Free Plan
- Unlimited Knowledge Base
- Unlimited Public Views
- Homepage Builder
- Brand & Design
- Templates
- Mobile & Tablet
- Language Localization
- Help Widget
- Revision History
- Version Control
- Advanced Editor
- Conditional Content
- Reports & Analytics
- Vault
- Ticket Forms & Deflector
- Private Sites
- Workflow & Comments
- Tooltips, Lightboxes & Pop-ups
- Merge Tags & Content Snippets
- Roles & Permissions
- API, SSO, SAML, JWT
- Third-Party Integrations
Essentials
- 1 Site
- 300 Pages
- AI Writer
- AI Search
- AI Tone, Grammar & Spelling
- AI Prompts & Summaries
- AI Translation
- AI Import
- AI SEO
- Word, PDF & PPT Import
- Video, Images & Text
- TOC & Keyword Index
- Callouts & Toggles
- Revision History & Vault
- Links & File Manager
- API Documentation
- Custom Fonts & Themes
- Homepage Builder
- 25+ Templates
- Custom CSS & HTML
- Keyword & Advanced Search
- Bing Webmaster Tools
- Google Analytics
- Comments, Feedback & Ratings
- Ticket Form
- Article Performance
- Search Trends & Gaps
- GDPR & SSL Compliance
Business
- 3 Sites
- 500 Pages
- AI Reports
- AI Style Guide
- AI Screenshot Annotation
- Guide Generator
- Browser Extension
- Interactive Demos
- Auto-Sync to UI Changes
- Embed Interactive Guides
- 60+ Language Localization
- Version Control
- Single Sourcing & Sync
- Article Expiration
- Page & Folder Restrictions
- Slash Commands
- Multi-Branding
- URL Redirection
- Notifications & Groups
- Ticket Forms
- Ticket Deflection
- Help Widget
- In-Page Contextual Help
- Platform Migration
- Multi-Format Import
- Export, Backup & Reports
- Search Analytics
- Content Health
- Broken Link Detection
Business Complete Elite
Popular- Unlimited Sites
- Unlimited Pages
- AI Chatbot & Author Agent
- AI Translation Sync
- AI Agents
- Self-Healing KB & Delivery
- Personalization Engine
- Deflection Analytics
- Content Snippets
- Approval Workflow
- Roles & Permissions
- Conditional Content
- Custom Fields & Metadata
- XLIFF Import/Export
- Swagger / OpenAPI Import
- Markdown Editor
- Audit Logs
- Enterprise Security
- Active Directory & SCIM
- HIPAA Compliance
- SOC 2-Aligned Controls
- IP Restriction & 2FA
- API, SSO & Webhooks
- 100+ Integrations
- Feedback Forms
- Personalized Onboarding
- First Site Built For You
- Custom Site Development
- Premium Support
- Dedicated L&D Officer
Customer Delight Suite
- AI powered 24/7 self-help
- AI Search
- AI Writer
- Learns from Every Ticket
- Finds Content Gaps
- Auto-Learns from Tickets
- Ready-Made KB Template
- Shared Inbox — Omnichannel
- AI Ticket Auto-Deflection
- AI Replies, Routing & SLAs
- Smart Agent Routing
- AI KB Auto-Updates
- AI Chatbot — 24/7 No Agent
- Instant KB Answers
- AI Survey Writer
- AI Sentiment & Alerts
- Predictive Satisfaction
- Auto-Fire Surveys on Close
- 50+ Survey Templates
- Skip Logic & White-Label
- Nudge Surveys
- AI Sentiment & Targeting
- Exit-Intent & In-App
- HeatMaps & Recordings
- White Glove Data Migration
- First KB Built With You
- Custom Integration Build
- Dedicated Success Manager
- Quarterly CX Review
Free
- Pages
- Spaces
- Organize and connect work with databases
- Templates for Marketing, Product, Program Management and more
- Up to 3 active whiteboards per user
- 50 automation steps per subscription per month
- Support for apps and integrations
- Support from Atlassian Community
- Up to 2 GB file storage
Standard
- Rovo Search, Chat, and Agents, with integrated AI-powered work features
- Free guest access
- Advanced permissions
- Cross-source data analysis
- Shared data foundation
- 100 automation steps per user per month
- 250 GB of storage
- 9/5 regional support
- Up to 250,000 users per site
Premium
Popular- Unlimited pages
- Unlimited spaces
- Dynamic intranet
- 250 automation steps per user per month
- Unlimited whiteboards
- Admin controls and insights
- Unlimited storage
- 24/7 support for critical issues
- 99.9% uptime SLA
Enterprise
- Advanced data analysis
- Advanced admin controls and security
- Enterprise-grade identity and access management
- Enhanced data management and governance
- 500 automation steps per user per month
- Multiple sites (up to 150)
- 24/7 support for all issues
- 99.95% uptime SLA
ProProfs Knowledge Base vs Confluence FAQ
- Which one is cheaper?
- Confluence is the cheaper option, starting at $5/mo vs $49/mo for ProProfs Knowledge Base.
- Can I use either one for free?
- Both offer free plans, so you can try each without paying. Start with whichever fits your workflow better and upgrade when you hit the limits.
- How do they charge?
- Both use a per-seat model, so the comparison is straightforward — it comes down to features and limits at each price point.
- Which one is a better deal?
- Depends on what you need. ProProfs Knowledge Base: This is squarely a value-priced mid-market play. At $49 to $79 per author they sit below premium KB tools, with a free plan and trial to lower the evaluation barrier. They're going after SMBs and small support teams who want a capable KB without paying enterprise prices, then upselling the bundle. Confluence: Under $6 per seat for Standard puts Confluence squarely in the aggressive-value camp against Notion and other team wiki tools, especially at 300 seats. The play is volume: undercut on entry price, then win through Atlassian ecosystem lock-in with Jira rather than competing on per-seat margin.
Still deciding? See the best ProProfs Knowledge Base alternatives or the best Confluence alternatives, ranked with verified pricing.
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