Helpjuice vs ProProfs Knowledge Base Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Helpjuice pricing | ProProfs Knowledge Base pricing | |
|---|---|---|
| Starts at | $249/mo | $49/mo |
| Number of plans | 3 | 5 |
| Free plan | — | |
| Free trial | ||
| Pricing model | flat-rate | per-seat |
Price is one row. To weigh the features too, use our feature comparison template →
Knowledge Base
- 30 Users
- 12GB of File Storage
- Helpjuice Essential features
- Fully Customized
- Live Collaboration & Workflows
- Localization
- AI Article Translation
AI-Knowledge Base
- 100 Users
- 24GB of File Storage
- Helpjuice Essential features
- Fully Customized
- Live Collaboration & Workflows
- Localization
- AI Article Translation
- SSO
- AI Writer
- AI Search
- AI Chatbot
- Auto-Updating KB Chrome Extension
- Step-By-Step Tutorial Builder
Unlimited AI-Knowledge Base
Popular- Unlimited Users
- 38GB of File Storage
- Helpjuice Essential features
- Fully Customized
- Live Collaboration & Workflows
- Localization
- AI Article Translation
- SSO
- Unlimited Customization Credits
- AI Writer
- AI Search
- AI Chatbot
- Auto-Updating KB Chrome Extension
- Step-By-Step Tutorial Builder
Free Plan
- Unlimited Knowledge Base
- Unlimited Public Views
- Homepage Builder
- Brand & Design
- Templates
- Mobile & Tablet
- Language Localization
- Help Widget
- Revision History
- Version Control
- Advanced Editor
- Conditional Content
- Reports & Analytics
- Vault
- Ticket Forms & Deflector
- Private Sites
- Workflow & Comments
- Tooltips, Lightboxes & Pop-ups
- Merge Tags & Content Snippets
- Roles & Permissions
- API, SSO, SAML, JWT
- Third-Party Integrations
Essentials
- 1 Site
- 300 Pages
- AI Writer
- AI Search
- AI Tone, Grammar & Spelling
- AI Prompts & Summaries
- AI Translation
- AI Import
- AI SEO
- Word, PDF & PPT Import
- Video, Images & Text
- TOC & Keyword Index
- Callouts & Toggles
- Revision History & Vault
- Links & File Manager
- API Documentation
- Custom Fonts & Themes
- Homepage Builder
- 25+ Templates
- Custom CSS & HTML
- Keyword & Advanced Search
- Bing Webmaster Tools
- Google Analytics
- Comments, Feedback & Ratings
- Ticket Form
- Article Performance
- Search Trends & Gaps
- GDPR & SSL Compliance
Business
- 3 Sites
- 500 Pages
- AI Reports
- AI Style Guide
- AI Screenshot Annotation
- Guide Generator
- Browser Extension
- Interactive Demos
- Auto-Sync to UI Changes
- Embed Interactive Guides
- 60+ Language Localization
- Version Control
- Single Sourcing & Sync
- Article Expiration
- Page & Folder Restrictions
- Slash Commands
- Multi-Branding
- URL Redirection
- Notifications & Groups
- Ticket Forms
- Ticket Deflection
- Help Widget
- In-Page Contextual Help
- Platform Migration
- Multi-Format Import
- Export, Backup & Reports
- Search Analytics
- Content Health
- Broken Link Detection
Business Complete Elite
Popular- Unlimited Sites
- Unlimited Pages
- AI Chatbot & Author Agent
- AI Translation Sync
- AI Agents
- Self-Healing KB & Delivery
- Personalization Engine
- Deflection Analytics
- Content Snippets
- Approval Workflow
- Roles & Permissions
- Conditional Content
- Custom Fields & Metadata
- XLIFF Import/Export
- Swagger / OpenAPI Import
- Markdown Editor
- Audit Logs
- Enterprise Security
- Active Directory & SCIM
- HIPAA Compliance
- SOC 2-Aligned Controls
- IP Restriction & 2FA
- API, SSO & Webhooks
- 100+ Integrations
- Feedback Forms
- Personalized Onboarding
- First Site Built For You
- Custom Site Development
- Premium Support
- Dedicated L&D Officer
Customer Delight Suite
- AI powered 24/7 self-help
- AI Search
- AI Writer
- Learns from Every Ticket
- Finds Content Gaps
- Auto-Learns from Tickets
- Ready-Made KB Template
- Shared Inbox — Omnichannel
- AI Ticket Auto-Deflection
- AI Replies, Routing & SLAs
- Smart Agent Routing
- AI KB Auto-Updates
- AI Chatbot — 24/7 No Agent
- Instant KB Answers
- AI Survey Writer
- AI Sentiment & Alerts
- Predictive Satisfaction
- Auto-Fire Surveys on Close
- 50+ Survey Templates
- Skip Logic & White-Label
- Nudge Surveys
- AI Sentiment & Targeting
- Exit-Intent & In-App
- HeatMaps & Recordings
- White Glove Data Migration
- First KB Built With You
- Custom Integration Build
- Dedicated Success Manager
- Quarterly CX Review
Helpjuice vs ProProfs Knowledge Base FAQ
- Which one is cheaper?
- ProProfs Knowledge Base is the cheaper option, starting at $49/mo vs $249/mo for Helpjuice.
- Can I use either one for free?
- ProProfs Knowledge Base has a free plan. Helpjuice doesn't — though they do offer a free trial.
- How do they charge?
- Different approach here. Helpjuice uses flat-rate pricing, while ProProfs Knowledge Base goes with per-seat. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Helpjuice: Starting at $249/mo with no free plan, they're firmly mid-to-premium, well above entry-level KB tools like Document360 or HelpDocs starter plans, and they're not trying to win the bottom of the market. The target is established support and ops teams that value flat predictability over per-agent pricing, plus a sweetener for nonprofits and schools via special discounts. ProProfs Knowledge Base: This is squarely a value-priced mid-market play. At $49 to $79 per author they sit below premium KB tools, with a free plan and trial to lower the evaluation barrier. They're going after SMBs and small support teams who want a capable KB without paying enterprise prices, then upselling the bundle.
Still deciding? See the best Helpjuice alternatives or the best ProProfs Knowledge Base alternatives, ranked with verified pricing.
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