Rocket.Chat vs Aircall Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Rocket.Chat | Aircall | |
|---|---|---|
| Starts at | Custom | $30/mo |
| Number of plans | 3 | 3 |
| Free plan | — | — |
| Free trial | — | — |
| Pricing model | custom | per-seat |
Commercial
- On-prem, private cloud, isolated VPC/VPN, or fully air-gapped deployment
- Dedicated cloud hosting
- High availability and disaster recovery
- HIPAA-supportive
- FINRA and MiFID II ready
- NIS2 and DORA ready
- GDPR and CCPA configurable
- Messaging, calls, and screen sharing
- Secure external collaboration
- Mobile app for remote and field teams
- Open API and custom integrations
Government
- On-premises, sovereign cloud, or air-gapped deployment
- Granular role-based access control
- End-to-end encryption
- SSO, LDAP, SAML 2.0, and AD
- Tamper-evident audit logs
- Message search and export
- Granular retention policies
- GDPR-ready with full EU data handling
- Messaging, calls, and screen sharing
- Sovereign AI capabilities
- Matrix protocol federation
- Accessibility certified
Defense
- Air-gapped, isolated environment, and SCIF-ready deployment
- DoD ATO up to IL6 - deployed on NIPR, SIPR, and JWICS
- Secret and Top Secret compatible
- DISA STIG-hardened*
- FIPS 140-3 validated cryptography
- Clearance enforced ABAC
- Encryption key management*
- Post-quantum E2EE and transport encryption*
- Managed mobile with device-level enforcement*
- Messaging, calls, and screen sharing
- Intelligent search across classified channels
- Secure coalition and allied network federation
- XMPP interoperability
Essentials
- Minimum number of users
- Max number of teams
- Phone number included in the plan
- Price of each additional number, per month
- Inbound calls & internal calls (Toll-free excluded)
- Outbound calls - domestic
- Outbound calls - international
- SMS and MMS business text messaging - domestic
- Access to call recordings
- Analytics data
Professional
- Minimum number of users
- Max number of teams
- Phone number included in the plan
- Price of each additional number, per month
- Inbound calls & internal calls (Toll-free excluded)
- Outbound calls - domestic
- Outbound calls - international
- SMS and MMS business text messaging - domestic
- Access to call recordings
- Analytics data
Custom
Popular- Minimum number of users
- Max number of teams
- Phone number included in the plan
- Price of each additional number, per month
- Inbound calls & internal calls (Toll-free excluded)
- Outbound calls - domestic
- Outbound calls - international
- SMS and MMS business text messaging - domestic
- Access to call recordings
- Analytics data
Rocket.Chat vs Aircall FAQ
- Which one is cheaper?
- One or both use custom pricing, so it depends on your specific needs.
- Can I use either one for free?
- Neither has a free plan.
- How do they charge?
- Different approach here. Rocket.Chat uses custom pricing, while Aircall goes with per-seat. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Aircall: At $30-50/seat, Aircall sits mid-to-premium in the cloud calling space — pricier than bare VoIP tools like Grasshopper but cheaper than full contact-center suites like Five9 or NICE CXone. They're chasing SMB and mid-market sales/support teams who want call center features without enterprise-grade complexity or cost.
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