Trustpilot vs BigCommerce Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Trustpilot | BigCommerce | |
|---|---|---|
| Starts at | $99/mo | $39/mo |
| Number of plans | 5 | 4 |
| Free plan | — | |
| Free trial | ||
| Pricing model | flat-rate | hybrid |
Free
- Automated invitations
- Widget to collect reviews
- Reply to reviews
- Flag reviews
- Performance overview
- Online customer support
- eCommerce integrations
- Marketing integrations
- Customer service integrations
- Analytics and automation integrations
- User logins
Starter
- 100 review invitations per month
- 2 widgets to collect reviews and showcase trust
- 1 user
- 1 domain
- 13 integrations to streamline your workflow
- Power your ads with Trustpilot marketing assets
- Automated invitations
- Widget to collect reviews
- Reply to reviews
- Flag reviews
- Performance overview
- Online customer support
- Profile page customizations
- Downloadable Trustpilot assets
- TrustBox widgets to showcase trust
- Invitation conversion
- Reply data
- eCommerce integrations
- Marketing integrations
- Customer service integrations
- Analytics and automation integrations
- Product reviews and insights
- Location reviews and insights
- User logins
Plus
- 300 review invitations per month
- 10 widgets to collect reviews and showcase TrustScore
- 3 users
- Up to 3 domains*
- 59 integrations to streamline your workflow
- Power your ads with Trustpilot marketing assets
- Match your public profile to your brand
- Automated invitations
- Widget to collect reviews
- Reply to reviews
- Flag reviews
- Performance overview
- Online customer support
- In-app review collector New
- Profile page customizations
- Downloadable Trustpilot assets
- Custom images & video assets
- Promotions on your profile page
- TrustBox widgets to showcase trust
- Invitation conversion
- Reply data
- TrustScore insights
- AI search analytics New
- Search engagement reports
- Service reviews
- eCommerce integrations
- Marketing integrations
- Customer service integrations
- Analytics and automation integrations
- Product reviews and insights
- Location reviews and insights
- Live chat
- User logins
Premium
- 1000 review invitations per month
- 21 widgets to showcase TrustScore & testimonials
- 10 users
- Unlimited domains*
- 60 integrations to streamline your workflow
- Power your ads with Trustpilot marketing assets
- Match your public profile to your brand
- More dashboards with richer data, insights and trends
- Automated invitations
- Widget to collect reviews
- Reply to reviews
- Flag reviews
- Performance overview
- Online customer support
- In-app review collector New
- Profile page customizations
- Downloadable Trustpilot assets
- Custom images & video assets
- Promotions on your profile page
- TrustBox widgets to showcase trust
- Invitation conversion
- Reply data
- TrustScore insights
- AI search analytics New
- Search engagement reports
- Service reviews
- eCommerce integrations
- Marketing integrations
- Customer service integrations
- Analytics and automation integrations
- Product reviews and insights
- Location reviews and insights
- API access
- Live chat
- User logins
- Customizable invitations
- TrustBox widgets to showcase testimonials
- TrustScore forecast
- Topics report and sentiment analysis
- Analytics explorer New
- Market and competitor insights
- Dedicated Customer Success Manager
- Salesforce integration
Enterprise
- Unlimited review invitations
- 22 widgets to showcase TrustScore & testimonials
- 1000 users
- Unlimited domains*
- 60 integrations to streamline your workflow
- Power your ads with Trustpilot marketing assets
- Match your public profile to your brand
- More dashboards with richer data, insights and trends
- Tools for optimized invitations and actionable insights
- Automated invitations
- Widget to collect reviews
- Reply to reviews
- Flag reviews
- Performance overview
- Online customer support
- In-app review collector New
- Profile page customizations
- Downloadable Trustpilot assets
- Custom images & video assets
- Promotions on your profile page
- TrustBox widgets to showcase trust
- Invitation conversion
- Reply data
- TrustScore insights
- AI search analytics New
- Search engagement reports
- Service reviews
- eCommerce integrations
- Marketing integrations
- Customer service integrations
- Analytics and automation integrations
- Product reviews and insights
- Location reviews and insights
- API access
- Live chat
- User logins
- Customizable invitations
- TrustBox widgets to showcase testimonials
- TrustScore forecast
- Topics report and sentiment analysis
- Analytics explorer New
- Market and competitor insights
- Dedicated Customer Success Manager
- Salesforce integration
- Invitation optimizer New
- Review follow-up New
- AI-assisted review replies New
- Custom dashboards New
- Visitor insights
- Single sign on (SSO)
Core
- Mobile responsive website
- BigCommerce mobile app
- Single-page checkout
- Apple Pay, Google Pay, and Amazon Pay
- Products, file storage, and bandwidth
- Staff accounts
- Coupons, discounts, and gift cards
- Multi-currency
- Real-time shipping quotes
- Professional reporting tools
- Built-in blog
- Product ratings and reviews
- Free sitewide HTTPS and dedicated SSL
- Online storefront
- Point of sale
- Amazon / eBay / Walmart
- Google / Meta / TikTok / Microsoft / Pinterest (Feedonomics Surface)
- 24/7 tech support — chat & email
Growth
- Mobile responsive website
- BigCommerce mobile app
- Single-page checkout
- Apple Pay, Google Pay, and Amazon Pay
- Products, file storage, and bandwidth
- Staff accounts
- Coupons, discounts, and gift cards
- Multi-currency
- Real-time shipping quotes
- Professional reporting tools
- Built-in blog
- Product ratings and reviews
- Free sitewide HTTPS and dedicated SSL
- ShipperHQ shipping rules engine
- Customer groups and segmentation
- Abandoned cart saver
- Persistent cart
- Stored credit cards
- Online storefront
- Point of sale
- Amazon / eBay / Walmart
- Google / Meta / TikTok / Microsoft / Pinterest (Feedonomics Surface)
- 24/7 tech support — chat & email
- 24/7 phone support (included)
Scale
Popular- Mobile responsive website
- BigCommerce mobile app
- Single-page checkout
- Apple Pay, Google Pay, and Amazon Pay
- Products, file storage, and bandwidth
- Staff accounts
- Coupons, discounts, and gift cards
- Multi-currency
- Real-time shipping quotes
- Professional reporting tools
- Built-in blog
- Product ratings and reviews
- Free sitewide HTTPS and dedicated SSL
- ShipperHQ shipping rules engine
- Customer groups and segmentation
- Abandoned cart saver
- Persistent cart
- Stored credit cards
- Google customer reviews
- Product filtering
- Custom product filtering
- Online storefront
- Point of sale
- Amazon / eBay / Walmart
- Google / Meta / TikTok / Microsoft / Pinterest (Feedonomics Surface)
- 24/7 tech support — chat & email
- 24/7 phone support (included)
Performance
- Mobile responsive website
- BigCommerce mobile app
- Single-page checkout
- Apple Pay, Google Pay, and Amazon Pay
- Products, file storage, and bandwidth
- Staff accounts
- Coupons, discounts, and gift cards
- Multi-currency
- Real-time shipping quotes
- Professional reporting tools
- Built-in blog
- Product ratings and reviews
- Free sitewide HTTPS and dedicated SSL
- ShipperHQ shipping rules engine
- Customer groups and segmentation
- Abandoned cart saver
- Persistent cart
- Stored credit cards
- Google customer reviews
- Product filtering
- Custom product filtering
- Price Lists
- Advanced promotions management
- Online storefront
- Point of sale
- Amazon / eBay / Walmart
- Google / Meta / TikTok / Microsoft / Pinterest (Feedonomics Surface)
- 24/7 tech support — chat & email
- 24/7 phone support (included)
- Express routing & priority support
- Customer Success Manager
- API support
Trustpilot vs BigCommerce FAQ
- Which one is cheaper?
- BigCommerce is the cheaper option, starting at $39/mo vs $99/mo for Trustpilot.
- Can I use either one for free?
- Trustpilot has a free plan. BigCommerce doesn't — though they do offer a free trial.
- How do they charge?
- Different approach here. Trustpilot uses flat-rate pricing, while BigCommerce goes with hybrid. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Trustpilot: Trustpilot sits in the mid-to-premium range for review management platforms — more expensive than scrappy alternatives like Birdeye's entry tiers, but positioned as the credibility play given their brand recognition with consumers. They're going after e-commerce and SaaS companies that need a trusted third-party review signal, not just internal NPS tools. BigCommerce: Positioned as the premium enterprise alternative to Shopify, with that $399 Scale tier sitting well above most mid-market competitors. They're clearly going after serious merchants who've outgrown basic platforms and need robust B2B features.
Keep tabs on both.
We'll monitor pricing changes for Trustpilot and BigCommerce and let you know when something moves.