Aircall vs Mattermost Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Aircall | Mattermost | |
|---|---|---|
| Starts at | $30/mo | Custom |
| Number of plans | 3 | 3 |
| Free plan | — | |
| Free trial | — | |
| Pricing model | per-seat | per-seat |
Essentials
- Minimum number of users
- Max number of teams
- Phone number included in the plan
- Price of each additional number, per month
- Inbound calls & internal calls (Toll-free excluded)
- Outbound calls - domestic
- Outbound calls - international
- SMS and MMS business text messaging - domestic
- Access to call recordings
- Analytics data
Professional
- Minimum number of users
- Max number of teams
- Phone number included in the plan
- Price of each additional number, per month
- Inbound calls & internal calls (Toll-free excluded)
- Outbound calls - domestic
- Outbound calls - international
- SMS and MMS business text messaging - domestic
- Access to call recordings
- Analytics data
Custom
- Minimum number of users
- Max number of teams
- Phone number included in the plan
- Price of each additional number, per month
- Inbound calls & internal calls (Toll-free excluded)
- Outbound calls - domestic
- Outbound calls - international
- SMS and MMS business text messaging - domestic
- Access to call recordings
- Analytics data
Professional
- Messaging, File Sharing, and Link and File Previews across Device Platforms
- 1:1 Audio Calls and Screen Sharing
- Threaded Discussions
- Core Search up to 3 Million Posts
- Custom Branding, Themes, and Emojis
- Hashtags
- Channel Categorization
- Available in 20 Languages
- Multi-Window Desktop
- Compact View
- Markdown Compatibility
- Message Priority
- Persistent Notifications
- Group Calling and Screen Share
- Guest Accounts
- Custom User Groups
- System-Wide Notifications
- Multifactor Authentication
- Single Sign-On
- AD/LDAP User Sync
- Advanced Access Controls
- Interactive AI Bot Support
- Bring-Your-Own & Multi-LLM Integration
- Multiplayer Tool Calling
- Integrations Platform
- Operational and DevOps Integrations
- Community Support
- Professional Support
Enterprise
- Sovereign AI
- Contextual Summarization and Composition
- Real-Time Channel Briefing
- Universal Connector with Model Context Protocol (MCP)
- Agents Enhanced Search
- Enterprise LLM Management
- Sovereign Agentic Web Search
- Channel-Context Summarization
- Agents Token Accounting
- Tool Policy Editor
- Agent Creation
- Calls with Live-Text Transcription & AI Summaries
- Video Integrations
- Microsoft Teams Messaging Integration
- Shared Channels
- FIPS 140-3 Compliant
- STIG-Hardened Image for DoD Information Assurance Standards
- Collaborative Playbooks
- Workflow Dashboards
- Mobile Playbooks
- Enhanced Run Reports
- Channel Checklists
- AI-Assisted Summaries and Retrospectives
- Granular Role-Based Access Controls
- AD/LDAP Group, Channel, and Team Sync
- Delegated Granular Administration
- Data Retention Policy
- Legal Hold
- Compliance Export and eDiscovery Automation
- Channel Export
- Custom End User Terms of Service
- High Availability Cluster-Based Deployment
- Horizontal Scalability Architecture
- Enterprise Search (3M+ Posts)
- Performance Monitoring
- Advanced Logging
- High Availability, Horizontally Scalable Calls and Screen Share
- Supported Kubernetes Deployment
- Scale to 50,000 Concurrent Users
- Boards: Kanban-Style Project Management
- Enterprise Mobility Management (AppConfig) Support
- Private Mobility with ID-Only Push Notifications
- Enterprise Support
- Premier Support
- U.S.-Based Premier Support
Enterprise Advanced
Popular- Mobile Biometrics
- Mobile Data-at-Rest Encryption
- Mobile Ephemeral Mode
- Mobile Screenshot Prevention
- Mobile Jailbreak / Root Detection
- Secure File Viewer (Mobile)
- Air-Gapped Deployment
- DDIL Microsoft Teams App
- Offline Operation and Smart Resync
- Scale to 200,000 Concurrent Users
- Dedicated Write-Through Caching
- InTune MAM for iOS
- Dynamic Attribute-Based Access Controls
- Zero Trust Channel Access
- Environmental Attribute-Based Controls
- Anonymous ID-Based URLs
- Classification Markings: Channel Banners
- Data Spillage Handling
- Burn-on-Read Messages
- Program Masking
- Automatic Channel Translations
Aircall vs Mattermost FAQ
- Which one is cheaper?
- One or both use custom pricing, so it depends on your specific needs.
- Can I use either one for free?
- Mattermost has a free plan. Aircall doesn't — you'll need to pay from day one.
- How do they charge?
- Both use a per-seat model, so the comparison is straightforward — it comes down to features and limits at each price point.
- Which one is a better deal?
- Depends on what you need. Aircall: At $30-$50/seat annually, Aircall sits in the mid-market range — more expensive than scrappy alternatives like OpenPhone or Grasshopper, but cheaper than enterprise CCaaS players like Genesys or NICE. They're clearly targeting SMB and mid-market sales and support teams who want a polished product without an enterprise procurement process. Mattermost: Full custom pricing across all paid tiers signals they're going upmarket and selling through sales, not self-serve — they're not trying to win SMBs on price transparency. They're competing with Slack and Teams in regulated industries (defense, finance, healthcare) where open-source and self-hosted control matter more than cost.
Keep tabs on both.
We'll monitor pricing changes for Aircall and Mattermost and let you know when something moves.