Botpress vs Genesys Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
Free
- AI usage included
- 3 seats
- 3 AI agents
- Botpress Desk
- Botpress Studio + ADK
- Help Center
- Community support
Plus
Popular- AI usage included
- 3 seats
- Unlimited AI agents
- Botpress Desk
- Botpress Studio + ADK
- Whitelabel webchat
- Help Center + custom domain
- Technical support via live chat
Team
- AI usage included
- Unlimited seats
- Teams, routing & RBAC
- Team analytics
- Real-time collaboration
- Botpress Desk
- Botpress Studio + ADK
Enterprise
- AI usage included
- Dedicated support
- SLA & security review
- Botpress Desk
- Botpress Studio + ADK
- Custom storage
- Voice channel
Genesys Cloud CX 1
- Voice channel
- Call routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Voice and digital interaction recording plus screen recording
- Virtual agents
- Native voicebot
- Predictive routing
- Agent Copilot
- Speech and text analytics
- Supervisor Copilot
- Virtual Supervisor
Genesys Cloud CX 2
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Quality assurance and compliance
- Knowledge
- Agent Copilot
- Virtual agents
- Native bots
- Predictive engagement
- Predictive routing
- Social listening and engagement
- Speech and text analytics
- Supervisor Copilot
- Virtual Supervisor
Genesys Cloud CX 3
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Employee performance
- Workforce management
- Quality assurance and compliance
- Knowledge
- Forecasting and scheduling
- Speech and text analytics
- Virtual agents
- Native bots
- Predictive engagement
- Predictive routing
- Agent Copilot
- Social listening and engagement
- Supervisor Copilot
- Virtual Supervisor
Genesys Cloud CX 4
- Agent Copilot
- Journey management
- 30 AI Experience tokens per named agent
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Employee performance
- Resource management
- Quality assurance and compliance
- Knowledge
- Forecasting and scheduling
- Speech and text analytics
- Virtual agents
- Native bots
- Predictive engagement
- Predictive routing
- Social listening and engagement
- Supervisor Copilot
- Virtual Supervisor
Botpress vs Genesys FAQ
- Which one is cheaper?
- Genesys is the cheaper option, starting at $75/mo vs $150/mo for Botpress.
- Can I use either one for free?
- Botpress has a free plan. Genesys doesn't — you'll need to pay from day one.
- How do they charge?
- Different approach here. Botpress uses usage-based pricing, while Genesys goes with per-seat. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Botpress: At $150 to start, Botpress is mid-market — not a race-to-the-bottom tool like some no-code chatbot builders, but well below the enterprise-first pricing of players like Intercom or Drift. They're going after technical teams and growth-stage companies who want flexibility without paying six figures. Genesys: Genesys is firmly in the enterprise-premium tier of CCaaS — $75 floor with a $240 ceiling puts them above Talkdesk's entry points and in direct competition with NICE CXone and Salesforce Service Cloud Voice. They're not chasing SMBs; they're targeting mid-market and enterprise buyers who need serious omnichannel infrastructure and are willing to pay for it.
Keep tabs on both.
We'll monitor pricing changes for Botpress and Genesys and let you know when something moves.