Chatwoot vs Groove Pricing (2026)

How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.

Chatwoot pricing Groove pricing
Starts at $19/mo $0/mo
Number of plans 4 2
Free plan
Free trial
Pricing model per-seat hybrid

Price is one row. To weigh the features too, use our feature comparison template →

Chatwoot pricing

Official page

Hacker

$0/mo
  • Conversations
  • Channels
  • Data retention

Startups

$19/mo
  • Conversations
  • Channels
  • Captain AI
  • Help center
  • Data retention

Business

Popular
$39/mo
  • Conversations
  • Channels
  • Voice
  • Captain AI
  • Help center
  • Teams
  • Automation rules
  • Data retention

Enterprise

$99/mo
  • Conversations
  • Channels
  • Voice
  • Captain AI
  • Help center
  • Teams
  • Automation rules
  • SSO / SAML
  • Audit logs
  • Data retention

Groove pricing

Official page

The Helpdesk

$0/mo
  • Shared inbox, ticketing, and live chat
  • Public and private help centers
  • Automations, SLAs, and workflows
  • All integrations, API, and webhooks
  • SSO, roles, 2FA, and audit logs

The AI Agents

$0/mo
  • A reply drafted and ready to send
  • An issue investigated across your systems
  • A conversation resolved end to end
  • A support signal caught before anyone asks
  • A record updated or action taken for you

Chatwoot vs Groove FAQ

Which one is cheaper?
Groove is the cheaper option, starting at $0/mo vs $19/mo for Chatwoot.
Can I use either one for free?
Both offer free plans, so you can try each without paying. Start with whichever fits your workflow better and upgrade when you hit the limits.
How do they charge?
Different approach here. Chatwoot uses per-seat pricing, while Groove goes with hybrid. That changes the math depending on your team size and usage.
Which one is a better deal?
Depends on what you need. Groove: Giving away the core helpdesk entirely is an aggressive land-grab against Zendesk and Freshdesk, who still charge per agent seat. They're clearly trying to win teams that are annoyed at paying per-seat for humans just to file tickets, then monetizing on the AI layer where the real value (and their real cost) sits.

Still deciding? See the best Chatwoot alternatives or the best Groove alternatives, ranked with verified pricing.

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