Chatwoot vs Groove Pricing (2026)

Which one is cheaper?

Groove is the cheaper option, starting at $1/mo vs $19/mo for Chatwoot.

Can I use either one for free?

Chatwoot has a free plan. Groove doesn't — you'll need to pay from day one.

How do they charge?

Different approach here. Chatwoot uses per-seat pricing, while Groove goes with usage-based. That changes the math depending on your team size and usage.

Which one is a better deal?

Depends on what you need. Chatwoot: Chatwoot sits firmly in the budget-to-mid-tier bracket, especially compared to Intercom or Zendesk where per-seat costs can be 3-5x higher for similar tiers. They're clearly courting price-sensitive startups and teams that want an open-source alternative without sacrificing a polished UI. Groove: Ditching seat fees is the wedge here — it's a direct shot at Zendesk and Intercom, where costs balloon as you add agents. Groove's pitching itself as the smarter economic choice for teams that want to scale headcount without scaling their software bill, though the $3K annual floor means they're not chasing the smallest teams.

Still deciding? See the best Chatwoot alternatives or the best Groove alternatives, ranked with verified pricing.