Chatwoot vs Help Scout Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Chatwoot pricing | Help Scout pricing | |
|---|---|---|
| Starts at | $19/mo | $25/mo |
| Number of plans | 4 | 3 |
| Free plan | ||
| Free trial | ||
| Pricing model | per-seat | hybrid |
Price is one row. To weigh the features too, use our feature comparison template →
Hacker
- Conversations
- Channels
- Data retention
Startups
- Conversations
- Channels
- Captain AI
- Help center
- Data retention
Business
Popular- Conversations
- Channels
- Voice
- Captain AI
- Help center
- Teams
- Automation rules
- Data retention
Enterprise
- Conversations
- Channels
- Voice
- Captain AI
- Help center
- Teams
- Automation rules
- SSO / SAML
- Audit logs
- Data retention
Standard
- Multiple Inboxes
- Live chat and SMS
- WhatsApp, Instagram, and Messenger
- Multiple knowledge bases
- One basic SLA policy
- Basic workflows
- Unlimited tags and saved replies
- AI Inbox assistant
Plus
Popular- Advanced workflows
- Two advanced SLA policies
- Secure customer portal
- Unlimited AI Drafts
- Round robin routing
- Salesforce, Jira, and HubSpot
- Internal teams
- Group conversations by company
Pro
- Unlimited workflows
- Unlimited SLA policies
- Multiple routing types
- SSO/SAML
- HIPAA compliance
- Up to 50 light users
- Dedicated onboarding specialist
- Strategic account manager
- Preferred pricing on Aircall
Chatwoot vs Help Scout FAQ
- Which one is cheaper?
- Chatwoot starts lower at $19/mo, compared to $25/mo for Help Scout.
- Can I use either one for free?
- Both offer free plans, so you can try each without paying. Start with whichever fits your workflow better and upgrade when you hit the limits.
- How do they charge?
- Different approach here. Chatwoot uses per-seat pricing, while Help Scout goes with hybrid. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Help Scout: Priced in the mid-market sweet spot: well above scrappy shared-inbox tools, but well under the Zendesk/Intercom enterprise crowd, and the 16% annual discount makes the effective entry price even friendlier. The Help Scout for Good program and startup plan show they're courting mission-driven orgs and early-stage companies as a loyal base rather than competing on rock-bottom price.
Still deciding? See the best Chatwoot alternatives or the best Help Scout alternatives, ranked with verified pricing.
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