Chatwoot vs LiveAgent Pricing (2026)

How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.

Chatwoot LiveAgent
Starts at $19/mo $19/mo
Number of plans 4 4
Free plan
Free trial
Pricing model per-seat per-seat

Hacker

$0/mo
  • Conversations
  • Channels
  • Data retention

Startups

$19/mo
  • Conversations
  • Channels
  • Captain AI
  • Help center
  • Data retention

Business

Popular
$39/mo
  • Conversations
  • Channels
  • Voice
  • Captain AI
  • Help center
  • Teams
  • Automation rules
  • Data retention

Enterprise

$99/mo
  • Conversations
  • Channels
  • Voice
  • Captain AI
  • Help center
  • Teams
  • Automation rules
  • SSO / SAML
  • Audit logs
  • Data retention

Small business

$19/mo
  • AI Agents
  • Ticketing
  • Live chat
  • Knowledgebase
  • Customer Portal
  • Contact forms
  • Automation rules
  • Integrations
  • Multiple language support

Medium business

Popular
$35/mo
  • AI Agents incl. full setup
  • Call center & IVR
  • Time Rules
  • Reports
  • Proactive chat invitations
  • Agent ratings
  • Sound configuration
  • Service levels (SLA)
  • SSO
  • Custom roles

Large business

$59/mo
  • Time tracking & Audit log
  • Audit log
  • Facebook
  • Instagram
  • X
  • Viber
  • Telegram
  • WhatsApp

Enterprise

$85/mo
  • Almost unlimited
  • Dedicated account manager
  • Priority support
  • Assisted channels integration
  • Branding Free
  • Custom billing setup
  • Service review call and reports
  • Scheduled release management

Chatwoot vs LiveAgent FAQ

Which one is cheaper?
They both start at the same price — $19/mo. The difference is in what you get at each tier.
Can I use either one for free?
Chatwoot has a free plan. LiveAgent doesn't — though they do offer a free trial.
How do they charge?
Both use a per-seat model, so the comparison is straightforward — it comes down to features and limits at each price point.
Which one is a better deal?
Depends on what you need. Chatwoot: Chatwoot sits firmly in the budget-to-mid-tier bracket, especially compared to Intercom or Zendesk where per-seat costs can be 3-5x higher for similar tiers. They're clearly courting price-sensitive startups and teams that want an open-source alternative without sacrificing a polished UI. LiveAgent: LiveAgent undercuts Zendesk and Intercom pretty aggressively at the entry point, positioning as the budget-to-mid option for teams that want omnichannel support without enterprise pricing. The $85 top tier still lands well below what competitors charge for comparable Enterprise features, so they're clearly hunting SMBs and mid-market teams who feel priced out elsewhere.

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