Chatwoot vs LiveChat Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
Hacker
- Conversations
- Channels
- Data retention
Startups
- Conversations
- Channels
- Captain AI
- Help center
- Data retention
Business
Popular- Conversations
- Channels
- Voice
- Captain AI
- Help center
- Teams
- Automation rules
- Data retention
Enterprise
- Conversations
- Channels
- Voice
- Captain AI
- Help center
- Teams
- Automation rules
- SSO / SAML
- Audit logs
- Data retention
Starter
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
- 60-day chat history
- Basic widget customization
- 24/7/365 Support
- 1 user
Team
- Text Intelligence
- Track up to 400 visitors
- Unlimited campaigns
- Unlimited chat history
- Full widget customization
- Basic reporting
- Unlimited users
Business
Popular- Text Intelligence
- Track up to 1000 visitors
- Work scheduler
- Staffing prediction
- On-demand reporting
- Advanced reporting
- Agent performance
- SMS and Apple Messages for Business
Enterprise
- Text Intelligence
- Customize tracking limit
- Support from Product Expert
- Dedicated onboarding
- White label chat widget
- Software engineer support
- Single Sign-on (SSO)
- HIPAA Compliance
- Alternative payment terms
- Professional services
- Service level agreements (SLAs)
Chatwoot vs LiveChat FAQ
- Which one is cheaper?
- Chatwoot starts lower at $19/mo, compared to $25/mo for LiveChat.
- Can I use either one for free?
- Chatwoot has a free plan. LiveChat doesn't — though they do offer a free trial.
- How do they charge?
- Both use a per-seat model, so the comparison is straightforward — it comes down to features and limits at each price point.
- Which one is a better deal?
- Depends on what you need. Chatwoot: Chatwoot is playing the affordable open-source-friendly angle hard — $39/seat Business tier undercuts Intercom and Zendesk significantly, and the free plan for open source projects is a direct community acquisition move. They're not chasing enterprise logos; they're trying to win dev-adjacent teams and scrappy support orgs who'd otherwise self-host. LiveChat: Mid-market positioning — not the cheapest (Tidio and Crisp undercut them significantly) but not Intercom-level expensive either. They're targeting established SMBs and mid-size support teams that want a dedicated, polished chat tool without the enterprise price tag.
Keep tabs on both.
We'll monitor pricing changes for Chatwoot and LiveChat and let you know when something moves.