Chatwoot vs Plain Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
Hacker
- Conversations
- Channels
- Data retention
Startups
- Conversations
- Channels
- Captain AI
- Help center
- Data retention
Business
Popular- Conversations
- Channels
- Voice
- Captain AI
- Help center
- Teams
- Automation rules
- Data retention
Enterprise
- Conversations
- Channels
- Voice
- Captain AI
- Help center
- Teams
- Automation rules
- SSO / SAML
- Audit logs
- Data retention
Foundation
- +2,000 credits / mo
- Slack, email, in-app channels
- Ari AI agent included
- Linear, Jira integrations
- Help Center, Knowledge Base
- Customer cards
- AI workflows
- Sidekick AI assistant
- Get help via email + chat
Horizon
Popular- +15,000 credits / mo
- Microsoft Teams
- SLAs and Business hours
- Escalation paths
- CRM integrations
- Reporting themes
- AI suggested responses
- Priority support via Slack
Frontier
- + Custom credits
- Discord channels
- Lookup with Cursor
- Custom workspaces
- Custom contracting
- Advanced security
- SSO and SCIM
- Custom AI + bring your own agent
- Dedicated CSM + white glove onboarding
Chatwoot vs Plain FAQ
- Which one is cheaper?
- Chatwoot starts lower at $19/mo, compared to $35/mo for Plain.
- Can I use either one for free?
- Chatwoot has a free plan. Plain doesn't — though they do offer a free trial.
- How do they charge?
- Both use a per-seat model, so the comparison is straightforward — it comes down to features and limits at each price point.
- Which one is a better deal?
- Depends on what you need. Chatwoot: Chatwoot sits firmly in the budget-to-mid-tier bracket, especially compared to Intercom or Zendesk where per-seat costs can be 3-5x higher for similar tiers. They're clearly courting price-sensitive startups and teams that want an open-source alternative without sacrificing a polished UI. Plain: Foundation undercuts most support-tooling competitors at $35/seat, positioning Plain as the affordable modern alternative for startups and small teams. But Horizon's $299/seat price point pushes them into premium territory fast, so they're really playing a barbell strategy — cheap to get in the door, expensive once you need real firepower.
Still deciding? See the best Chatwoot alternatives or the best Plain alternatives, ranked with verified pricing.
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