Crisp vs Genesys Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
Free
- Website chat widget
- Shared inbox
- Mobile applications
- Chat SDKs
- Contact form
- E-Commerce integrations
- Push notifications
Mini
- Shared email inbox
- Shortcuts
- Chat triggers
- Private notes
- Custom email domain
- Unlimited data retention
- Internal search
Essentials
- Customer data management
- Omnichannel inbox
- Workflow automation builder
- Omnichannel AI Chatbot
- Knowledge base
- Analytics
- Routing rules & Assignment
Plus
Popular- AI-First Support Suite
- Unlimited Task automations
- Ticketing system
- 100+ integrations
- White labelling
- Enhanced rate limits
- Advanced analytics
Genesys Cloud CX 1
- Voice channel
- Call routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Voice and digital interaction recording plus screen recording
- Virtual agents
- Native voicebot
- Predictive routing
- Agent Copilot
- Speech and text analytics
- Supervisor Copilot
- Virtual Supervisor
Genesys Cloud CX 2
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Quality assurance and compliance
- Knowledge
- Agent Copilot
- Virtual agents
- Native bots
- Predictive engagement
- Predictive routing
- Social listening and engagement
- Speech and text analytics
- Supervisor Copilot
- Virtual Supervisor
Genesys Cloud CX 3
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Employee performance
- Workforce management
- Quality assurance and compliance
- Knowledge
- Forecasting and scheduling
- Speech and text analytics
- Virtual agents
- Native bots
- Predictive engagement
- Predictive routing
- Agent Copilot
- Social listening and engagement
- Supervisor Copilot
- Virtual Supervisor
Genesys Cloud CX 4
- Agent Copilot
- Journey management
- 30 AI Experience tokens per named agent
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Employee performance
- Resource management
- Quality assurance and compliance
- Knowledge
- Forecasting and scheduling
- Speech and text analytics
- Virtual agents
- Native bots
- Predictive engagement
- Predictive routing
- Social listening and engagement
- Supervisor Copilot
- Virtual Supervisor
Crisp vs Genesys FAQ
- Which one is cheaper?
- Crisp starts lower at $45/mo, compared to $75/mo for Genesys.
- Can I use either one for free?
- Crisp has a free plan. Genesys doesn't — you'll need to pay from day one.
- How do they charge?
- Different approach here. Crisp uses flat-rate pricing, while Genesys goes with per-seat. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Crisp: Crisp sits in the budget-to-mid range of the live chat and customer messaging space — cheaper than Intercom or Drift by a wide margin, but not trying to be a bare-bones widget. They're going after SMBs and startups that want a capable tool without enterprise pricing. Genesys: Genesys is firmly in the enterprise-premium tier of CCaaS — $75 floor with a $240 ceiling puts them above Talkdesk's entry points and in direct competition with NICE CXone and Salesforce Service Cloud Voice. They're not chasing SMBs; they're targeting mid-market and enterprise buyers who need serious omnichannel infrastructure and are willing to pay for it.
Still deciding? See the best Crisp alternatives or the best Genesys alternatives, ranked with verified pricing.
Keep tabs on both.
We'll monitor pricing changes for Crisp and Genesys and let you know when something moves.