Crisp vs LiveAgent Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
Free
- Website chat widget
- Shared inbox
- Mobile applications
- Chat SDKs
- Contact form
- E-Commerce integrations
- Push notifications
Mini
- Shared email inbox
- Shortcuts
- Chat triggers
- Private notes
- Custom email domain
- Unlimited data retention
- Internal search
Essentials
- Customer data management
- Omnichannel inbox
- Workflow automation builder
- Omnichannel AI Chatbot
- Knowledge base
- Analytics
- Routing rules & Assignment
Plus
Popular- AI-First Support Suite
- Unlimited Task automations
- Ticketing system
- 100+ integrations
- White labelling
- Enhanced rate limits
- Advanced analytics
Enterprise
- Dedicated onboarding
- Personalized SLA
- Enhanced rate limits
- Custom features
- Unique pricing
- Team training
Small business
- AI Agents
- Ticketing
- Live chat
- Knowledgebase
- Customer Portal
- Contact forms
- Automation rules
- Integrations
- Multiple language support
Medium business
Popular- AI Agents incl. full setup
- Call center & IVR
- Time Rules
- Reports
- Proactive chat invitations
- Agent ratings
- Sound configuration
- Service levels (SLA)
- SSO
- Custom roles
Large business
- Time tracking & Audit log
- Audit log
- X
- Viber
- Telegram
Enterprise
- Almost unlimited
- Dedicated account manager
- Priority support
- Assisted channels integration
- Branding Free
- Custom billing setup
- Service review call and reports
- Scheduled release management
Crisp vs LiveAgent FAQ
- Which one is cheaper?
- LiveAgent is the cheaper option, starting at $19/mo vs $45/mo for Crisp.
- Can I use either one for free?
- Crisp has a free plan. LiveAgent doesn't — though they do offer a free trial.
- How do they charge?
- Different approach here. Crisp uses flat-rate pricing, while LiveAgent goes with per-seat. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. LiveAgent: LiveAgent undercuts Zendesk and Intercom pretty aggressively at the entry point, positioning as the budget-to-mid option for teams that want omnichannel support without enterprise pricing. The $85 top tier still lands well below what competitors charge for comparable Enterprise features, so they're clearly hunting SMBs and mid-market teams who feel priced out elsewhere.
Still deciding? See the best Crisp alternatives or the best LiveAgent alternatives, ranked with verified pricing.
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