Crisp vs LiveChat Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
Free
- Website chat widget
- Shared inbox
- Mobile applications
- Chat SDKs
- Contact form
- E-Commerce integrations
- Push notifications
Mini
- Shared email inbox
- Shortcuts
- Chat triggers
- Private notes
- Custom email domain
- Unlimited data retention
- Internal search
Essentials
- Customer data management
- Omnichannel inbox
- Workflow automation builder
- Omnichannel AI Chatbot
- Knowledge base
- Analytics
- Routing rules & Assignment
Plus
Popular- AI-First Support Suite
- Unlimited Task automations
- Ticketing system
- 100+ integrations
- White labelling
- Enhanced rate limits
- Advanced analytics
Starter
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
- 60-day chat history
- Basic widget customization
- 24/7/365 Support
- 1 user
Team
- Text Intelligence
- Track up to 400 visitors
- Unlimited campaigns
- Unlimited chat history
- Full widget customization
- Basic reporting
- Unlimited users
Business
Popular- Text Intelligence
- Track up to 1000 visitors
- Work scheduler
- Staffing prediction
- On-demand reporting
- Advanced reporting
- Agent performance
- SMS and Apple Messages for Business
Enterprise
- Text Intelligence
- Customize tracking limit
- Support from Product Expert
- Dedicated onboarding
- White label chat widget
- Software engineer support
- Single Sign-on (SSO)
- HIPAA Compliance
- Alternative payment terms
- Professional services
- Service level agreements (SLAs)
Crisp vs LiveChat FAQ
- Which one is cheaper?
- LiveChat is the cheaper option, starting at $25/mo vs $45/mo for Crisp.
- Can I use either one for free?
- Crisp has a free plan. LiveChat doesn't — though they do offer a free trial.
- How do they charge?
- Different approach here. Crisp uses flat-rate pricing, while LiveChat goes with per-seat. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Crisp: Crisp sits in the budget-to-mid range of the live chat and customer messaging space — cheaper than Intercom or Drift by a wide margin, but not trying to be a bare-bones widget. They're going after SMBs and startups that want a capable tool without enterprise pricing. LiveChat: Mid-market positioning — not the cheapest (Tidio and Crisp undercut them significantly) but not Intercom-level expensive either. They're targeting established SMBs and mid-size support teams that want a dedicated, polished chat tool without the enterprise price tag.
Still deciding? See the best Crisp alternatives or the best LiveChat alternatives, ranked with verified pricing.
Keep tabs on both.
We'll monitor pricing changes for Crisp and LiveChat and let you know when something moves.