Document360 vs ProProfs Knowledge Base Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Document360 pricing | ProProfs Knowledge Base pricing | |
|---|---|---|
| Starts at | Custom | $49/mo |
| Number of plans | 3 | 5 |
| Free plan | — | |
| Free trial | ||
| Pricing model | custom | per-seat |
Price is one row. To weigh the features too, use our feature comparison template →
Professional
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
- Auto-Translate to 50+ Languages
- SEO Customization
- Customise Knowledge Base Design
- API Documentation
- Download Article as PDF
- Feedback Manager
- 24/5 Support
- Guided Setup
- AI Writing Agent
- AI Content & FAQ Creation
Business
- Custom Workflow Builder
- Embedded Help Centre
- Import from PDF
- Support Ticket Deflector
- Pro Analytics Dashboard
- Integrate with 30+ Tools
- API Support
- Custom Fields
- Dedicated Account Manager
- AI Search & Answer
- MCP Server
Enterprise
Popular- Single Sign-ON (SSO)
- SCIM
- Interactive Decision Tree
- Testing Environment
- Security Audit Trail
- Dedicated Design Expert
- 24/5 Priority support
- Auto-Generate Glossaries
- Duplicate Content Detection
Free Plan
- Unlimited Knowledge Base
- Unlimited Public Views
- Homepage Builder
- Brand & Design
- Templates
- Mobile & Tablet
- Language Localization
- Help Widget
- Revision History
- Version Control
- Advanced Editor
- Conditional Content
- Reports & Analytics
- Vault
- Ticket Forms & Deflector
- Private Sites
- Workflow & Comments
- Tooltips, Lightboxes & Pop-ups
- Merge Tags & Content Snippets
- Roles & Permissions
- API, SSO, SAML, JWT
- Third-Party Integrations
Essentials
- 1 Site
- 300 Pages
- AI Writer
- AI Search
- AI Tone, Grammar & Spelling
- AI Prompts & Summaries
- AI Translation
- AI Import
- AI SEO
- Word, PDF & PPT Import
- Video, Images & Text
- TOC & Keyword Index
- Callouts & Toggles
- Revision History & Vault
- Links & File Manager
- API Documentation
- Custom Fonts & Themes
- Homepage Builder
- 25+ Templates
- Custom CSS & HTML
- Keyword & Advanced Search
- Bing Webmaster Tools
- Google Analytics
- Comments, Feedback & Ratings
- Ticket Form
- Article Performance
- Search Trends & Gaps
- GDPR & SSL Compliance
Business
- 3 Sites
- 500 Pages
- AI Reports
- AI Style Guide
- AI Screenshot Annotation
- Guide Generator
- Browser Extension
- Interactive Demos
- Auto-Sync to UI Changes
- Embed Interactive Guides
- 60+ Language Localization
- Version Control
- Single Sourcing & Sync
- Article Expiration
- Page & Folder Restrictions
- Slash Commands
- Multi-Branding
- URL Redirection
- Notifications & Groups
- Ticket Forms
- Ticket Deflection
- Help Widget
- In-Page Contextual Help
- Platform Migration
- Multi-Format Import
- Export, Backup & Reports
- Search Analytics
- Content Health
- Broken Link Detection
Business Complete Elite
Popular- Unlimited Sites
- Unlimited Pages
- AI Chatbot & Author Agent
- AI Translation Sync
- AI Agents
- Self-Healing KB & Delivery
- Personalization Engine
- Deflection Analytics
- Content Snippets
- Approval Workflow
- Roles & Permissions
- Conditional Content
- Custom Fields & Metadata
- XLIFF Import/Export
- Swagger / OpenAPI Import
- Markdown Editor
- Audit Logs
- Enterprise Security
- Active Directory & SCIM
- HIPAA Compliance
- SOC 2-Aligned Controls
- IP Restriction & 2FA
- API, SSO & Webhooks
- 100+ Integrations
- Feedback Forms
- Personalized Onboarding
- First Site Built For You
- Custom Site Development
- Premium Support
- Dedicated L&D Officer
Customer Delight Suite
- AI powered 24/7 self-help
- AI Search
- AI Writer
- Learns from Every Ticket
- Finds Content Gaps
- Auto-Learns from Tickets
- Ready-Made KB Template
- Shared Inbox — Omnichannel
- AI Ticket Auto-Deflection
- AI Replies, Routing & SLAs
- Smart Agent Routing
- AI KB Auto-Updates
- AI Chatbot — 24/7 No Agent
- Instant KB Answers
- AI Survey Writer
- AI Sentiment & Alerts
- Predictive Satisfaction
- Auto-Fire Surveys on Close
- 50+ Survey Templates
- Skip Logic & White-Label
- Nudge Surveys
- AI Sentiment & Targeting
- Exit-Intent & In-App
- HeatMaps & Recordings
- White Glove Data Migration
- First KB Built With You
- Custom Integration Build
- Dedicated Success Manager
- Quarterly CX Review
Document360 vs ProProfs Knowledge Base FAQ
- Which one is cheaper?
- One or both use custom pricing, so it depends on your specific needs.
- Can I use either one for free?
- ProProfs Knowledge Base has a free plan. Document360 doesn't — though they do offer a free trial.
- How do they charge?
- Different approach here. Document360 uses custom pricing, while ProProfs Knowledge Base goes with per-seat. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Document360: Going full opaque pricing in the knowledge base space suggests they're positioning as the premium enterprise play against more transparent competitors like Notion or Confluence. They're betting on feature depth over pricing transparency to win deals. ProProfs Knowledge Base: This is squarely a value-priced mid-market play. At $49 to $79 per author they sit below premium KB tools, with a free plan and trial to lower the evaluation barrier. They're going after SMBs and small support teams who want a capable KB without paying enterprise prices, then upselling the bundle.
Still deciding? See the best Document360 alternatives or the best ProProfs Knowledge Base alternatives, ranked with verified pricing.
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