Featurebase vs Userpilot Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Featurebase pricing | Userpilot pricing | |
|---|---|---|
| Starts at | $29/mo | $299/mo |
| Number of plans | 4 | 3 |
| Free plan | — | |
| Free trial | — | |
| Pricing model | per-seat | hybrid |
Price is one row. To weigh the features too, use our feature comparison template →
Free
- 1 seat
- Live chat
- Unlimited conversations
- Unified inbox & ticketing
- Mobile app
- Assign & snooze conversations
- Internal notes
Growth
- Fibi AI Agent
- Email support
- AI Copilot
- AI replies & macros
- Advanced reporting
- API, MCP, Webhooks
- Integrations
Professional
Popular- Slack support
- Workflows & automations
- Round-robin assignment
- Service level agreements (SLAs)
- Salesforce & HubSpot integrations
- Multilingual support
- 20 free Lite seats
Enterprise
- Multi-brand workspace
- SSO & identity management
- Custom admin roles
- Azure DevOps & AD integrations
- Personalized onboarding
- Custom invoicing
- 50 free Lite seats
Starter
- MCP and AI Agent Lia
- Up to 2,000 Monthly Active Users
- In-App User Engagement
- User Segmentation & Tracking
- Usage Trends Analysis
- NPS Survey
Growth
Popular- MCP and AI Agent Lia
- Advanced Product Analytics
- Event Autocapture
- Resource Center & Advanced In-App Surveys
- 100k Free Emails / Month
- 5k Free Session Replays / Month
- 3-year data retention
Enterprise
- MCP and AI Agent Lia
- Mobile Engagement
- Premium CRM Integrations
- Bulk Data Export & Import
- Data Warehouse Sync
- Advanced User Management
- Security Audit & Compliance
- Custom Contract & SLA
Featurebase vs Userpilot FAQ
- Which one is cheaper?
- Featurebase starts lower at $29/mo, compared to $299/mo for Userpilot.
- Can I use either one for free?
- Featurebase has a free plan. Userpilot doesn't — though they do offer a free trial.
- How do they charge?
- Different approach here. Featurebase uses per-seat pricing, while Userpilot goes with hybrid. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Featurebase: Featurebase sits mid-market — pricier than bare-bones feedback widgets but well under bloated enterprise suites like Aha! or Pendo's higher tiers. The 86% startup discount is a clear signal they're hunting for early-stage companies who'll grow into higher seat counts later, not enterprises who'd pay full freight anyway. Userpilot: Userpilot sits mid-to-premium in the product adoption/onboarding space — pricier than lightweight tools like Chameleon at entry, but cheaper than enterprise-heavy platforms like Pendo. They're clearly courting mid-market SaaS companies that have outgrown DIY onboarding scripts but aren't ready for Pendo-level spend and complexity.
Still deciding? See the best Featurebase alternatives or the best Userpilot alternatives, ranked with verified pricing.
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