FireHydrant vs incident.io Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| FireHydrant pricing | incident.io pricing | |
|---|---|---|
| Starts at | $25/mo | $19/mo |
| Number of plans | 3 | 4 |
| Free plan | ||
| Free trial | — | |
| Pricing model | per-seat | per-seat |
Price is one row. To weigh the features too, use our feature comparison template →
Free
- Up to 10 responders
- 2 runbooks
- Slack & Teams chatbot
- 1 public status page
- 3 integrations
Pro
Popular- 5 runbooks
- Slack & Teams chatbot
- 1 retrospective template
- Unlimited public status pages
- Service catalog
- 10 custom fields
- 5 integrations
- On-call scheduling
- Unlimited escalation policies
- Notifications via push, Slack, Microsoft Teams, email
- Notifications via SMS and voice available for purchase
- Unlimited webhooks and alert rules
- SSO
- Standard support
Enterprise
- Viewer licenses
- Unlimited runbooks
- Private incidents
- FireHydrant AI – summaries, meeting transcripts, triage, retros, follow ups
- Unlimited retrospective templates
- Private status pages
- Incident analytics
- Unlimited custom fields
- Unlimited integrations
- Alert grouping
- Volume discounting
- Live call routing
- Notification Policy
- Slack Enterprise Grid
- Data exports
- Audit logs
- SCIM
- Multiple organizations
- SLAs
- Premium customer support
- Dedicated customer success manager and solutions engineer
Basic
- Slack or Microsoft Teams native incident response
- Single team on-call
- Status page
- Essential incident automation
Team
- Slack & Teams native incident response
- Multi-team on-call and alerting
- Workflows
Pro
Popular- Advanced insights & custom dashboards
- Customizable post-incident process & postmortems
- Private incidents and policies
Enterprise
- Dedicated customer success manager
- Advanced access control & multiple environments
- Enterprise security & compliance
- 99.99% uptime SLA
FireHydrant vs incident.io FAQ
- Which one is cheaper?
- incident.io is the cheaper option, starting at $19/mo vs $25/mo for FireHydrant.
- Can I use either one for free?
- Both offer free plans, so you can try each without paying. Start with whichever fits your workflow better and upgrade when you hit the limits.
- How do they charge?
- Both use a per-seat model, so the comparison is straightforward — it comes down to features and limits at each price point.
- Which one is a better deal?
- Depends on what you need. FireHydrant: At $25 per responder, they're undercutting the incident management heavyweights like PagerDuty and Incident.io's higher tiers, positioning as the affordable all-in-one for mid-market SRE teams. The generous free plan plus a trial signals they're playing a land-and-expand game against bigger incumbents rather than competing on premium polish. incident.io: Priced as the modern, mid-market alternative to PagerDuty and Opsgenie, with a low entry point that undercuts the incumbents on headline cost. The unbundled on-call add-on is the interesting move: it lets them win on a cheap Slack-native incident workflow first, then monetize the pager later.
Still deciding? See the best FireHydrant alternatives or the best incident.io alternatives, ranked with verified pricing.
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