FireHydrant vs PagerDuty Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| FireHydrant | PagerDuty | |
|---|---|---|
| Starts at | $25/mo | $25/mo |
| Number of plans | 3 | 4 |
| Free plan | ||
| Free trial | ||
| Pricing model | per-seat | per-seat |
Free
- Up to 10 responders
- 2 runbooks
- Slack & Teams chatbot
- 1 public status page
- 3 integrations
Pro
Popular- 5 runbooks
- Slack & Teams chatbot
- 1 retrospective template
- Unlimited public status pages
- Service catalog
- 10 custom fields
- 5 integrations
- On-call scheduling
- Unlimited escalation policies
- Notifications via push, Slack, Microsoft Teams, email
- Notifications via SMS and voice available for purchase
- Unlimited webhooks and alert rules
- SSO
- Standard support
Enterprise
- Viewer licenses
- Unlimited runbooks
- Private incidents
- FireHydrant AI – summaries, meeting transcripts, triage, retros, follow ups
- Unlimited retrospective templates
- Private status pages
- Incident analytics
- Unlimited custom fields
- Unlimited integrations
- Alert grouping
- Volume discounting
- Live call routing
- Notification Policy
- Slack Enterprise Grid
- Data exports
- Audit logs
- SCIM
- Multiple organizations
- SLAs
- Premium customer support
- Dedicated customer success manager and solutions engineer
Free
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
- API Calls Included
- 750+ out-of-box integrations (Monitoring and chat)
- No maintenance windows ever
Professional
- Basic Chat Experience (Slack, Microsoft Teams)
- More international phone/SMS notifications
- More On-call Schedules
- More Escalation Policies
- Major Incident Workflow Template with limited triggers & actions
- External Status Page (up to 250 subscribers)
- 2 predefined Incident Roles
- 3 predefined Incident Types
- 2 Teams
- SSO
- Basic ticketing integrations
- Email support
- PagerDuty Advance (1,000 one-time AI Actions)
- Post-Incident Reviews
Business
Popular- Custom Fields
- Up to 3 custom Incident Types
- Expanded set of triggers and actions on Incident Workflows
- Advanced admin features
- Advanced ITSM integrations
- Multi-year historical data access
- Internal Status Pages
- External Status Page (up to 500 subscribers)
- PagerDuty Advance (5,000 one-time AI Actions)
Enterprise
- Full Chat Experience with Premium Slack Actions
- Incident Workflows: Conditionals, Loops, and Delays
- Incident Workflows: Advanced Actions
- 10 custom Incident Roles
- Incident Tasks
- Up to 100 Custom Incident Types
- Post-Incident Reviews
- PagerDuty Advance (20,000 one-time AI Actions)
- Bi-directional Custom Field Sync with ServiceNow
- Intune Support for Mobile App
FireHydrant vs PagerDuty FAQ
- Which one is cheaper?
- They both start at the same price — $25/mo. The difference is in what you get at each tier.
- Can I use either one for free?
- Both offer free plans, so you can try each without paying. Start with whichever fits your workflow better and upgrade when you hit the limits.
- How do they charge?
- Both use a per-seat model, so the comparison is straightforward — it comes down to features and limits at each price point.
- Which one is a better deal?
- Depends on what you need. FireHydrant: FireHydrant sits mid-market — not the cheapest incident management tool out there, but not chasing PagerDuty-style enterprise pricing either. They're positioning to win teams who've outgrown spreadsheets and Slack-only workflows but aren't ready for a bloated enterprise contract. PagerDuty: PagerDuty sits mid-to-premium in the incident management space — pricier per seat than upstart competitors like Better Stack or Cronitor, but positioned as the safe, established choice for companies that need to prove reliability to enterprise buyers. They're not fighting on price; they're leaning on the '5,000+ companies' trust signal to win teams that view incident response as mission-critical infrastructure, not a nice-to-have.
Still deciding? See the best FireHydrant alternatives or the best PagerDuty alternatives, ranked with verified pricing.
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