Five9 vs Help Scout Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Five9 | Help Scout | |
|---|---|---|
| Starts at | $119/mo | $25/mo |
| Number of plans | 5 | 3 |
| Free plan | — | |
| Free trial | — | |
| Pricing model | per-seat | per-seat |
Digital
- Voice¹
- Chat
- SMS/MMS¹
- Social Messaging¹
- AI Summaries
- Live Transcription
- AI Insights
- AI Agent Assist
- AI Knowledge
- Blended Inbound/Outbound
- Agent Desktop
- Geo Redundancy
- Recording
- Dialer
- CRM
- UC
- QM
- WFM
- Analytics
- Full Platform
- 24/7 World-Class Support
Core
- Voice¹
- Chat
- SMS/MMS¹
- Social Messaging¹
- AI Summaries
- Live Transcription
- AI Insights
- AI Agent Assist
- AI Knowledge
- Blended Inbound/Outbound
- Agent Desktop
- Geo Redundancy
- Recording
- Dialer
- CRM
- UC
- QM
- WFM
- Analytics
- Full Platform
- 24/7 World-Class Support
Plus
- Voice¹
- Chat
- SMS/MMS¹
- Social Messaging¹
- AI Summaries
- Live Transcription
- AI Insights
- AI Agent Assist
- AI Knowledge
- Blended Inbound/Outbound
- Agent Desktop
- Geo Redundancy
- Recording
- Dialer
- CRM
- UC
- QM
- WFM
- Analytics
- Full Platform
- 24/7 World-Class Support
Pro
- Voice¹
- Chat
- SMS/MMS¹
- Social Messaging¹
- AI Summaries
- Live Transcription
- AI Insights
- AI Agent Assist
- AI Knowledge
- Blended Inbound/Outbound
- Agent Desktop
- Geo Redundancy
- Recording
- Dialer
- CRM
- UC
- QM
- WFM
- Analytics
- Full Platform
- 24/7 World-Class Support
Enterprise
- Voice¹
- Chat
- SMS/MMS¹
- Social Messaging¹
- AI Summaries
- Live Transcription
- AI Insights
- AI Agent Assist
- AI Knowledge
- Blended Inbound/Outbound
- Agent Desktop
- Geo Redundancy
- Recording
- Dialer
- CRM
- UC
- QM
- WFM
- Analytics
- Full Platform
- 24/7 World-Class Support
Standard
- Multiple Inboxes
- Live chat, Instagram, & Messenger
- Multiple knowledge bases
- One basic SLA policy
- Basic workflows
- Unlimited tags and saved replies
- AI Inbox assistant
- WhatsApp messaging
Plus
Popular- Advanced workflows
- Two advanced SLA policies
- Unlimited AI Drafts
- Round robin routing
- Salesforce, Jira, and HubSpot
- Internal teams
- Group conversations by company
Pro
- Unlimited workflows
- Unlimited SLA policies
- Multiple routing types
- SSO/SAML
- HIPAA compliance
- Up to 50 light users
- Dedicated onboarding specialist
- Strategic account manager
- Preferred pricing on Aircall
Five9 vs Help Scout FAQ
- Which one is cheaper?
- Help Scout is the cheaper option, starting at $25/mo vs $119/mo for Five9.
- Can I use either one for free?
- Help Scout has a free plan. Five9 doesn't — you'll need to pay from day one.
- How do they charge?
- Both use a per-seat model, so the comparison is straightforward — it comes down to features and limits at each price point.
- Which one is a better deal?
- Depends on what you need. Five9: At $119-159/seat for concurrent users with a 50-seat minimum, Five9 is squarely mid-to-premium enterprise CCaaS — not trying to compete with Talkdesk or Dialpad on price, and not pretending to. They're going after established contact center operations that need reliability and compliance over cost efficiency, competing more directly with Genesys and NICE than with scrappy challengers. Help Scout: Help Scout sits mid-market — pricier than bare-bones ticketing tools but noticeably cheaper than heavyweight platforms like Zendesk or Intercom at comparable seat counts. They're clearly courting small-to-mid-sized teams that want something more polished than a free tool but don't need enterprise-grade complexity.
Still deciding? See the best Five9 alternatives or the best Help Scout alternatives, ranked with verified pricing.
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