Five9 vs Olark Pricing (2026)

How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.

Five9 Olark
Starts at $119/mo $400/mo
Number of plans 5 2
Free plan — —
Free trial —
Pricing model per-seat flat-rate

Five9

Official page

Digital

$119/mo
  • Voice¹
  • Chat
  • Email
  • SMS/MMS¹
  • Social Messaging¹
  • AI Summaries
  • Live Transcription
  • AI Insights
  • AI Agent Assist
  • AI Knowledge
  • Blended Inbound/Outbound
  • Agent Desktop
  • Geo Redundancy
  • Recording
  • Dialer
  • CRM
  • UC
  • QM
  • WFM
  • Analytics
  • Full Platform
  • 24/7 World-Class Support

Core

$159/mo
  • Voice¹
  • Chat
  • Email
  • SMS/MMS¹
  • Social Messaging¹
  • AI Summaries
  • Live Transcription
  • AI Insights
  • AI Agent Assist
  • AI Knowledge
  • Blended Inbound/Outbound
  • Agent Desktop
  • Geo Redundancy
  • Recording
  • Dialer
  • CRM
  • UC
  • QM
  • WFM
  • Analytics
  • Full Platform
  • 24/7 World-Class Support

Plus

Custom
  • Voice¹
  • Chat
  • Email
  • SMS/MMS¹
  • Social Messaging¹
  • AI Summaries
  • Live Transcription
  • AI Insights
  • AI Agent Assist
  • AI Knowledge
  • Blended Inbound/Outbound
  • Agent Desktop
  • Geo Redundancy
  • Recording
  • Dialer
  • CRM
  • UC
  • QM
  • WFM
  • Analytics
  • Full Platform
  • 24/7 World-Class Support

Pro

Custom
  • Voice¹
  • Chat
  • Email
  • SMS/MMS¹
  • Social Messaging¹
  • AI Summaries
  • Live Transcription
  • AI Insights
  • AI Agent Assist
  • AI Knowledge
  • Blended Inbound/Outbound
  • Agent Desktop
  • Geo Redundancy
  • Recording
  • Dialer
  • CRM
  • UC
  • QM
  • WFM
  • Analytics
  • Full Platform
  • 24/7 World-Class Support

Enterprise

Custom
  • Voice¹
  • Chat
  • Email
  • SMS/MMS¹
  • Social Messaging¹
  • AI Summaries
  • Live Transcription
  • AI Insights
  • AI Agent Assist
  • AI Knowledge
  • Blended Inbound/Outbound
  • Agent Desktop
  • Geo Redundancy
  • Recording
  • Dialer
  • CRM
  • UC
  • QM
  • WFM
  • Analytics
  • Full Platform
  • 24/7 World-Class Support

Olark

Official page

Standard AI Website Agent

$400/mo
  • Answers unlimited visitor questions
  • Automatic FAQ & knowledge updates
  • Lead capture & qualification
  • Proactive engagement
  • White glove support and account management
  • No token limits, no overages
  • One human agent seat included
  • Additional human agents — +$29/agent/month

Need even more?

Custom
  • Regional routing and multiple teams
  • Advanced integrations
  • Custom workflows
  • Custom SLAs
  • Legal reviews and side letters
  • SSO

Five9 vs Olark FAQ

Which one is cheaper?
Five9 starts lower at $119/mo, compared to $400/mo for Olark.
Can I use either one for free?
Neither has a free plan. But Olark offers a free trial.
How do they charge?
Different approach here. Five9 uses per-seat pricing, while Olark goes with flat-rate. That changes the math depending on your team size and usage.
Which one is a better deal?
Depends on what you need. Five9: At $119-159/seat for concurrent users with a 50-seat minimum, Five9 is squarely mid-to-premium enterprise CCaaS — not trying to compete with Talkdesk or Dialpad on price, and not pretending to. They're going after established contact center operations that need reliability and compliance over cost efficiency, competing more directly with Genesys and NICE than with scrappy challengers. Olark: At $400/mo flat for AI chat, Olark is swinging at mid-market buyers who've outgrown cheap live chat tools like Tidio or Crisp but aren't ready for Intercom or Drift pricing. They're not the budget option, but they're positioning the AI plan as a cost-effective alternative to hiring more agents.

Still deciding? See the best Five9 alternatives or the best Olark alternatives, ranked with verified pricing.

Keep tabs on both.

We'll monitor pricing changes for Five9 and Olark and let you know when something moves.

Start tracking free »