Freshservice vs Voiceflow Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Freshservice pricing | Voiceflow pricing | |
|---|---|---|
| Starts at | $19/mo | Custom |
| Number of plans | 4 | 2 |
| Free plan | — | — |
| Free trial | ||
| Pricing model | per-seat | custom |
Price is one row. To weigh the features too, use our feature comparison template →
Starter
- Incident management
- Knowledge management
- Task management
- Support portal
Growth
- Service catalog
- SLA management
- On-call management
- Cloud management
Pro
- Problem management
- Change management
- Major incident management
- Workload management
- Release management
- Employee journeys
- Freddy AI Copilot
Enterprise
- Sandbox
- Audit logs
- Freddy AI Agent (Classic)
- Freddy AI Insights
- Freddy AI Copilot
For Agencies & Partners
- Free trial, no credit card required
- Transparent, usage-based billing
- Multi-client workspace management
- White-labeling and client handoff tools
- Access to all major model providers
For Businesses
- Implementation support: self-serve or fully managed
- Deploy across every channel: voice and chat
- Real-time observability and performance analytics
- Unlimited control over every detail of your agent
- Collaborate with team roles and permissions
Freshservice vs Voiceflow FAQ
- Which one is cheaper?
- One or both use custom pricing, so it depends on your specific needs.
- Can I use either one for free?
- Neither has a free plan. But Freshservice and Voiceflow offer a free trial.
- How do they charge?
- Different approach here. Freshservice uses per-seat pricing, while Voiceflow goes with custom. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Freshservice: At $19-99/agent, Freshservice lands squarely in the mid-market — cheaper than heavyweight ITSM plays like ServiceNow but pricier than bare-bones help desk tools. They're clearly chasing IT teams that want ITIL-grade functionality without the enterprise price tag or implementation slog. Voiceflow: Positioning squarely in the enterprise and mid-market space — no free plan signals they're not chasing the indie developer or hobbyist crowd. They're competing with the likes of Botpress and Yellow.ai for teams that need a managed, scalable conversational AI platform and have procurement processes to match.
Still deciding? See the best Freshservice alternatives or the best Voiceflow alternatives, ranked with verified pricing.
Stop checking your competitors manually.
Outmano watches your competitors' prices and features for you. See how competitor pricing monitoring works.
Try Outmano free »
14-day free trial