Front vs Plain Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
Starter
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
- No-code public knowledge base
- AI add-ons available
Professional
- Omnichannel (email, SMS, social, etc.)
- Macros and up to 20 automation rules
- Advanced analytics
- Multiple workspaces, SSO, and SCIM
- AI add-ons available
Enterprise
Popular- Smart rules
- Unlimited rules and macros
- Multi-language knowledge base
- Custom roles and permissions
- AI Copilot, QA, and CSAT included
Foundation
- +2,000 credits / mo
- Slack, email, in-app channels
- Ari AI agent included
- Linear, Jira integrations
- Customer cards
- AI workflows
- Sidekick AI assistant
- Get help via email + chat
Horizon
- +15,000 credits / mo
- Microsoft Teams
- SLAs and Business hours
- Escalation paths
- Help Center, Knowledge Base
- CRM integrations
- Reporting themes
- AI suggested responses
- Priority support via Slack
Frontier
- + Custom credits
- Discord channels
- Lookup with Cursor
- Custom workspaces
- Custom contracting
- Advanced security
- SSO and SCIM
- Custom AI + bring your own agent
- Dedicated CSM + white glove onboarding
Front vs Plain FAQ
- Which one is cheaper?
- Front starts lower at $25/mo, compared to $35/mo for Plain.
- Can I use either one for free?
- Neither has a free plan. But Front and Plain offer a free trial.
- How do they charge?
- Both use a per-seat model, so the comparison is straightforward — it comes down to features and limits at each price point.
- Which one is a better deal?
- Depends on what you need. Front: Front sits in the mid-to-premium range for shared inbox tools — more expensive than Missive or basic Help Scout tiers, but cheaper than full Zendesk Suite configurations. They're clearly going after ops-heavy teams and customer-facing orgs that want something more powerful than a forwarded Gmail alias but don't want a full ticketing system. Plain: At $35/seat, they're undercutting Intercom and Zendesk's mid-market plans but positioning above bare-bones tools like Crisp or Freshdesk's entry tiers. They're going after product-led companies that want a modern, developer-friendly support tool without enterprise pricing.
Still deciding? See the best Front alternatives or the best Plain alternatives, ranked with verified pricing.
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