Genesys vs Gorgias Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Genesys pricing | Gorgias pricing | |
|---|---|---|
| Starts at | $75/mo | $40/mo |
| Number of plans | 4 | 4 |
| Free plan | — | — |
| Free trial | — | |
| Pricing model | per-seat | hybrid |
Price is one row. To weigh the features too, use our feature comparison template →
Genesys Cloud CX 1
- Voice channel
- Call routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Voice and digital interaction recording plus screen recording
Genesys Cloud CX 2
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Quality assurance and compliance
- Knowledge
Genesys Cloud CX 3
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Employee performance
- Workforce management
- Quality assurance and compliance
- Knowledge
- Forecasting and scheduling
- Speech and text analytics
Genesys Cloud CX 4
- Agent Copilot
- Journey management
- 30 AI Experience tokens per named agent
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Employee performance
- Resource management
- Quality assurance and compliance
- Knowledge
- Forecasting and scheduling
- Speech and text analytics
Starter
- 50 tickets / month
- 30 automated interactions
Basic
- 300 tickets / month
- 30 automated interactions
- Helpdesk
- AI Agent
Pro
Popular- 2,000 tickets / month
- 190 automated interactions
- Helpdesk
- AI Agent
Advanced
- 5,000 tickets / month
- 530 automated interactions
- Helpdesk
- AI Agent
Genesys vs Gorgias FAQ
- Which one is cheaper?
- Gorgias is the cheaper option, starting at $40/mo vs $75/mo for Genesys.
- Can I use either one for free?
- Neither has a free plan. But Gorgias offers a free trial.
- How do they charge?
- Different approach here. Genesys uses per-seat pricing, while Gorgias goes with hybrid. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Genesys: Genesys sits at the premium end of the contact-center-as-a-service market — pricier than Five9 or Talkdesk entry tiers and way above lightweight helpdesk-style tools like Zendesk or Freshdesk — targeting large, complex contact centers that need enterprise-grade routing and compliance, not SMBs kicking the tires. Gorgias: Gorgias sits in the premium-for-ecommerce slot: cheap on the entry end, but well above generalist helpdesks like Zendesk or Freshdesk once you scale up. They're betting that deep Shopify integration and order-level actions justify paying more than horizontal tools, and they're targeting DTC brands over general support teams.
Still deciding? See the best Genesys alternatives or the best Gorgias alternatives, ranked with verified pricing.
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