Genesys vs Hiver Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Genesys pricing | Hiver pricing | |
|---|---|---|
| Starts at | $75/mo | $35/mo |
| Number of plans | 4 | 3 |
| Free plan | — | — |
| Free trial | — | |
| Pricing model | per-seat | per-seat |
Price is one row. To weigh the features too, use our feature comparison template →
Genesys Cloud CX 1
- Voice channel
- Call routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Voice and digital interaction recording plus screen recording
Genesys Cloud CX 2
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Quality assurance and compliance
- Knowledge
Genesys Cloud CX 3
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Employee performance
- Workforce management
- Quality assurance and compliance
- Knowledge
- Forecasting and scheduling
- Speech and text analytics
Genesys Cloud CX 4
- Agent Copilot
- Journey management
- 30 AI Experience tokens per named agent
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Employee performance
- Resource management
- Quality assurance and compliance
- Knowledge
- Forecasting and scheduling
- Speech and text analytics
Growth
- AI Agents
- AI Copilot
- Skills
- AI Knowledge Builder
- Shared Inbox and ticketing
- Omnichannel
- 24*7 support
- Rule-based Automations
- Pre-built Analytics
- Basic integrations
Pro
Popular- Customer Portal
- Slack channel
- SLAs
- CSAT surveys
- Advanced Analytics
- Premium integrations
- API access
Elite
- AI QA
- AI Insights
- Customer Intelligence
- Skill-based routing
- Custom Objects
- Personal to Shared Inbox rules
- SSO, HIPPAA, and custom roles
Genesys vs Hiver FAQ
- Which one is cheaper?
- Hiver is the cheaper option, starting at $35/mo vs $75/mo for Genesys.
- Can I use either one for free?
- Neither has a free plan. But Hiver offers a free trial.
- How do they charge?
- Both use a per-seat model, so the comparison is straightforward — it comes down to features and limits at each price point.
- Which one is a better deal?
- Depends on what you need. Genesys: Genesys sits at the premium end of the contact-center-as-a-service market — pricier than Five9 or Talkdesk entry tiers and way above lightweight helpdesk-style tools like Zendesk or Freshdesk — targeting large, complex contact centers that need enterprise-grade routing and compliance, not SMBs kicking the tires. Hiver: Hiver sits in the mid-tier of the shared-inbox/helpdesk category — pricier than bare-bones shared inbox tools but cheaper than full-blown helpdesk suites like Zendesk or Freshdesk at scale. They're clearly going after teams that live in Gmail/Outlook and want helpdesk power without migrating off email, which is a narrower but stickier wedge than trying to out-feature the big helpdesk players.
Still deciding? See the best Genesys alternatives or the best Hiver alternatives, ranked with verified pricing.
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