Genesys vs Landbot Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
Genesys Cloud CX 1
- Voice channel
- Call routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Voice and digital interaction recording plus screen recording
- Virtual agents
- Native voicebot
- Predictive routing
- Agent Copilot
- Speech and text analytics
- Supervisor Copilot
- Virtual Supervisor
Genesys Cloud CX 2
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Quality assurance and compliance
- Knowledge
- Agent Copilot
- Virtual agents
- Native bots
- Predictive engagement
- Predictive routing
- Social listening and engagement
- Speech and text analytics
- Supervisor Copilot
- Virtual Supervisor
Genesys Cloud CX 3
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Employee performance
- Workforce management
- Quality assurance and compliance
- Knowledge
- Forecasting and scheduling
- Speech and text analytics
- Virtual agents
- Native bots
- Predictive engagement
- Predictive routing
- Agent Copilot
- Social listening and engagement
- Supervisor Copilot
- Virtual Supervisor
Genesys Cloud CX 4
- Agent Copilot
- Journey management
- 30 AI Experience tokens per named agent
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Employee performance
- Resource management
- Quality assurance and compliance
- Knowledge
- Forecasting and scheduling
- Speech and text analytics
- Virtual agents
- Native bots
- Predictive engagement
- Predictive routing
- Social listening and engagement
- Supervisor Copilot
- Virtual Supervisor
Sandbox
- Basic Flow Operations - Variables
- Limited Integrations - Zapier, Slack, Sendgrid & Google Analytics
- Basic Power-ups - Human Takeover, Bricks, Goals & Custom code
- Team Inbox
Starter
- Landbot AI - AI Agents
- Upgraded Flow Operations - Conditional logic, A/B tests, & more
- Custom Code CSS/JS
- Basic Integrations - Mailchimp, Segment & others
- Basic Power-ups - File uploads & more
Pro
Popular- Landbot AI - AI Assistants
- Advanced Flow Operations - Formulas, Lead scoring & more
- Essential Integrations - HubSpot, Airtable, Webhooks & more
- Advanced Power-ups - Dynamic Data, Custom branding & more
- Live Chat Support
Business
- Bot Management Services 3 hours/mo
- Landbot AI - AI Agents
- Priority Customer Support
- Dedicated Success Manager
- Documentation review - InfoSec, Legal & more
Genesys vs Landbot FAQ
- Which one is cheaper?
- Landbot is the cheaper option, starting at $45/mo vs $75/mo for Genesys.
- Can I use either one for free?
- Landbot has a free plan. Genesys doesn't — you'll need to pay from day one.
- How do they charge?
- Different approach here. Genesys uses per-seat pricing, while Landbot goes with hybrid. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Genesys: Genesys is firmly in the enterprise-premium tier of CCaaS — $75 floor with a $240 ceiling puts them above Talkdesk's entry points and in direct competition with NICE CXone and Salesforce Service Cloud Voice. They're not chasing SMBs; they're targeting mid-market and enterprise buyers who need serious omnichannel infrastructure and are willing to pay for it. Landbot: Landbot sits in the mid-market of no-code chatbot builders — more expensive than bare-bones tools like Tidio but cheaper than enterprise conversational AI platforms. They're clearly targeting growth-stage companies and ops teams who want WhatsApp automation without a custom dev build, a niche where few competitors have clean pricing.
Still deciding? See the best Genesys alternatives or the best Landbot alternatives, ranked with verified pricing.
Keep tabs on both.
We'll monitor pricing changes for Genesys and Landbot and let you know when something moves.