Genesys vs Landbot Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
Genesys Cloud CX 1
- Voice channel
- Call routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Voice and digital interaction recording plus screen recording
Genesys Cloud CX 2
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Quality assurance and compliance
- Knowledge
Genesys Cloud CX 3
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Employee performance
- Workforce management
- Quality assurance and compliance
- Knowledge
- Forecasting and scheduling
- Speech and text analytics
Genesys Cloud CX 4
- Agent Copilot
- Journey management
- 30 AI Experience tokens per named agent
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Employee performance
- Resource management
- Quality assurance and compliance
- Knowledge
- Forecasting and scheduling
- Speech and text analytics
Free
- 100 chats/mo included
- No AI chats included
- 1 seat
- Full builder & templates
- Try WhatsApp with our test number
Starter
- 500 chats/mo included — $0.05/extra chat
- 100 AI chats included
- 2 seats
- Basic Integrations — Mailchimp, Segment & others
- Basic Power-ups — File uploads & more
Professional
Popular- 2,500 chats/mo included — $0.05/extra chat
- 300 AI chats included
- 3 seats
- No Landbot branding
- Essential Integrations — HubSpot, Airtable, Webhooks & more
- Live Chat Support
Business
- Custom chat volume, based on your real usage
- Custom AI chat volume
- 1 WhatsApp number included
- From 5 seats
- Dedicated support
- Uptime SLA
Genesys vs Landbot FAQ
- Which one is cheaper?
- Landbot is the cheaper option, starting at $45/mo vs $75/mo for Genesys.
- Can I use either one for free?
- Landbot has a free plan. Genesys doesn't — you'll need to pay from day one.
- How do they charge?
- Different approach here. Genesys uses per-seat pricing, while Landbot goes with hybrid. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Genesys: Genesys sits at the premium end of the contact-center-as-a-service market — pricier than Five9 or Talkdesk entry tiers and way above lightweight helpdesk-style tools like Zendesk or Freshdesk — targeting large, complex contact centers that need enterprise-grade routing and compliance, not SMBs kicking the tires. Landbot: At $45-110/mo, Landbot sits in the mid-market — pricier than bare-bones chatbot builders but cheaper than enterprise conversational AI platforms like Drift or Intercom's bot add-ons. They're chasing SMBs and marketing teams who want no-code chatbot building without paying for a full customer engagement suite.
Still deciding? See the best Genesys alternatives or the best Landbot alternatives, ranked with verified pricing.
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