Genesys vs Tidio Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Genesys pricing | Tidio pricing | |
|---|---|---|
| Starts at | $75/mo | Custom |
| Number of plans | 4 | 1 |
| Free plan | — | |
| Free trial | — | — |
| Pricing model | per-seat | usage-based |
Price is one row. To weigh the features too, use our feature comparison template →
Genesys Cloud CX 1
- Voice channel
- Call routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Voice and digital interaction recording plus screen recording
Genesys Cloud CX 2
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Quality assurance and compliance
- Knowledge
Genesys Cloud CX 3
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Employee performance
- Workforce management
- Quality assurance and compliance
- Knowledge
- Forecasting and scheduling
- Speech and text analytics
Genesys Cloud CX 4
- Agent Copilot
- Journey management
- 30 AI Experience tokens per named agent
- Digital channels
- Voice channel
- Omnichannel routing
- Speech-enabled IVR
- Outbound campaigns
- Analytics and reporting
- Unified communications
- Associate experience for workspace and mobile
- Employee performance
- Resource management
- Quality assurance and compliance
- Knowledge
- Forecasting and scheduling
- Speech and text analytics
Free Plan
- Flows automation for support & sales
- Unified analytics and reporting
Genesys vs Tidio FAQ
- Which one is cheaper?
- One or both use custom pricing, so it depends on your specific needs.
- Can I use either one for free?
- Tidio has a free plan. Genesys doesn't — you'll need to pay from day one.
- How do they charge?
- Different approach here. Genesys uses per-seat pricing, while Tidio goes with usage-based. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Genesys: Genesys sits at the premium end of the contact-center-as-a-service market — pricier than Five9 or Talkdesk entry tiers and way above lightweight helpdesk-style tools like Zendesk or Freshdesk — targeting large, complex contact centers that need enterprise-grade routing and compliance, not SMBs kicking the tires. Tidio: Tidio is positioning as an accessible AI-first support tool — not the cheapest live chat out there, but cheaper than enterprise players like Intercom or Zendesk when you're at lower volumes. They're going after SMBs and lean support teams who want AI automation without committing to a big-ticket platform.
Still deciding? See the best Genesys alternatives or the best Tidio alternatives, ranked with verified pricing.
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