Intercom vs Crisp Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Intercom | Crisp | |
|---|---|---|
| Starts at | $29/mo | $45/mo |
| Number of plans | 4 | 4 |
| Free plan | — | |
| Free trial | ||
| Pricing model | hybrid | flat-rate |
Price is one row. To weigh the features too, use our feature comparison template →
Essential
- Fin for service, sales & ecommerce
- Messenger
- Shared inbox and ticketing system
- Pre-built reports
- Public help center
Advanced
- Multiple team Inboxes
- Workflows automation builder
- Round robin assignment
- Private and multilingual Help Center
- Includes 20 free Lite seats
Expert
- SSO & identity management
- HIPAA support
- Service level agreements (SLAs)
- Multibrand Messenger / Help Center
- Includes 50 free Lite seats
Fin AI Agent
- Set up in under an hour on your current helpdesk
- Answers email, live chat, phone and more
- Customizable tone & answer length
- Takes action on external systems
- Hands off to agents in preferred Inbox
Free
- Website chat widget
- 2 seats included
- No AI credits included
- Shared inbox
- Mobile applications
- Chat SDKs
- Contact form
- E-Commerce integrations
- Push notifications
Mini
- Shared email inbox
- 4 seats included
- Around 90 automated conversations
- $ 5 included AI credits
- Shortcuts
- Chat triggers
- Private notes
- Custom email domain
- Unlimited data retention
- Internal search
Essentials
- Customer data management
- 10 seats included
- Around 450 automated conversations
- $ 25 included AI credits
- Omnichannel inbox
- Workflow automation builder
- Omnichannel AI Chatbot
- Knowledge base
- Analytics
- Routing rules & Assignment
Plus
Popular- AI-First Support Suite
- 20+ seats (and more)
- Around 1350 automated conversations
- $ 75 included AI credits
- Unlimited Task automations
- Ticketing system
- 100+ integrations
- White labelling
- Enhanced rate limits
- Advanced analytics
Intercom vs Crisp FAQ
- Which one is cheaper?
- Intercom starts lower at $29/mo, compared to $45/mo for Crisp.
- Can I use either one for free?
- Crisp has a free plan. Intercom doesn't — though they do offer a free trial.
- How do they charge?
- Different approach here. Intercom uses hybrid pricing, while Crisp goes with flat-rate. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Intercom: Intercom sits at the premium end versus Zendesk or Freshdesk, especially once you factor in add-ons like Copilot and Proactive Support Plus stacking on top of the base tiers. They're clearly chasing mid-market and scaling SaaS teams who'll pay for an integrated AI-plus-messaging platform rather than cost-conscious small teams — though the 93% startup discount is a deliberate wedge to land early-stage companies before they scale into full price. Crisp: Crisp sits in the budget-to-mid range compared to Intercom or Zendesk, whose per-seat pricing balloons fast for growing teams. They're clearly courting startups and small businesses that want live chat plus a real feature set without paying per-agent tolls as headcount grows.
Still deciding? See the best Intercom alternatives or the best Crisp alternatives, ranked with verified pricing.
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