Kustomer vs Botpress Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
Kustomer AI + Platform
- Kustomer Concierge
- AI Profiles
- External sources for AI
- AI Agent Team Assistant
- Kustomer Envoy
- AI Summaries (Handoff and Close summaries)
- Writing Enhancement Tools
- 2-Way Message Translation
- Suggested Responses and Next Steps
- Automated Actions
- Data Explorer
- Custom Insights Pane
- Custom Objects & Tasks
- API Rate Limit
- Integrations
- Brands
- Languages
- Internal & Public KB Articles
- Portal
- MCP Server
- Knowledge Base Assistant
- Search Assistant
- Observability Assistant
- Omnichannel Messaging: Chat, Email, Text and Voice
- WhatsApp Business Accounts
- Conversations & Task Routing
- SLA Management
- Business Rules & Customer Workflows
- Outbound Webhooks
- Inbound Webhooks
- Workflows Assistant
- Automations Assistant
- Smart Routing
- Conversations & Customer Reports
- Team Pulse — Real-Time Supervision
- Data Masking (Beta)
- Google & Microsoft Authentication
- Custom Permission Sets
- SAML Single Sign-On
- SCIM
- AI Evaluations & Conversation Safeguards
- 99.9% Uptime SLA Credits
- Customer Success Manager
Free
- 3 seats
- 3 AI agents
- Resolution SLA
- Help Center
- Community support
Plus
Popular- $25 AI usage included
- Unlimited AI agents
- Whitelabel webchat
- Help Center + custom domain
- Technical support via live chat
Team
- $150 AI usage included
- Unlimited seats
- Teams, routing & RBAC
- Team analytics
- Real-time collaboration
Enterprise
- Dedicated support
- Uptime SLA
- Security review
- Custom storage
- Voice channel
Kustomer vs Botpress FAQ
- Which one is cheaper?
- One or both use custom pricing, so it depends on your specific needs.
- Can I use either one for free?
- Botpress has a free plan. Kustomer doesn't — you'll need to pay from day one.
- How do they charge?
- Different approach here. Kustomer uses custom pricing, while Botpress goes with usage-based. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Kustomer: Playing the enterprise premium game by hiding all pricing behind sales — signals they're going after bigger deals where budget isn't the primary concern. This positions them above self-serve competitors but makes it impossible to comparison shop. Botpress: At $150-750/mo, Botpress sits mid-to-premium in the conversational AI space, priced well above bare-bones chatbot builders but below heavyweight enterprise platforms with dedicated CSMs. The lack of a free trial and hidden non-annual pricing suggests they're optimizing for committed buyers who've already done their homework, not casual shoppers comparing options.
Still deciding? See the best Kustomer alternatives or the best Botpress alternatives, ranked with verified pricing.
Keep tabs on both.
We'll monitor pricing changes for Kustomer and Botpress and let you know when something moves. See how competitor pricing monitoring works.