Kustomer vs Botpress Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Kustomer | Botpress | |
|---|---|---|
| Starts at | Custom | $150/mo |
| Number of plans | 1 | 4 |
| Free plan | — | |
| Free trial | — | — |
| Pricing model | custom | usage-based |
Price is one row. To weigh the features too, use our feature comparison template →
Kustomer AI + Platform
- Kustomer Concierge
- AI Profiles
- External sources for AI
- AI Agent Team Assistant
- Kustomer Envoy
- AI Summaries (Handoff and Close summaries)
- Writing Enhancement Tools
- 2-Way Message Translation
- Suggested Responses and Next Steps
- Automated Actions
- Data Explorer
- Custom Insights Pane
- Custom Objects & Tasks
- API Rate Limit
- Integrations
- Brands
- Languages
- Internal & Public KB Articles
- Portal
- MCP Server
- Knowledge Base Assistant
- Search Assistant
- Observability Assistant
- Omnichannel Messaging: Chat, Email, Text and Voice
- WhatsApp Business Accounts
- Conversations & Task Routing
- SLA Management
- Business Rules & Customer Workflows
- Outbound Webhooks
- Inbound Webhooks
- Workflows Assistant
- Automations Assistant
- Smart Routing
- Conversations & Customer Reports
- Team Pulse — Real-Time Supervision
- Data Masking (Beta)
- Google & Microsoft Authentication
- Custom Permission Sets
- SAML Single Sign-On
- SCIM
- AI Evaluations & Conversation Safeguards
- 99.9% Uptime SLA Credits
- Customer Success Manager
Free
- 3 seats
- 3 AI agents
- Resolution SLA
- Help Center
- Community support
Plus
Popular- $25 AI usage included
- Unlimited AI agents
- Whitelabel webchat
- Help Center + custom domain
- Technical support via live chat
Team
- $150 AI usage included
- Unlimited seats
- Teams, routing & RBAC
- Team analytics
- Real-time collaboration
Enterprise
- Dedicated support
- Uptime SLA
- Security review
- Custom storage
- Voice channel
Kustomer vs Botpress FAQ
- Which one is cheaper?
- One or both use custom pricing, so it depends on your specific needs.
- Can I use either one for free?
- Botpress has a free plan. Kustomer doesn't — you'll need to pay from day one.
- How do they charge?
- Different approach here. Kustomer uses custom pricing, while Botpress goes with usage-based. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. Kustomer: Playing the enterprise premium game by hiding all pricing behind sales — signals they're going after bigger deals where budget isn't the primary concern. This positions them above self-serve competitors but makes it impossible to comparison shop. Botpress: At $150-750/mo (annualized), Botpress lands in the mid-market — pricier than bare-bones chatbot builders but cheaper than enterprise conversational AI suites. They're clearly chasing teams that have outgrown DIY tools but aren't ready for a six-figure enterprise contract.
Still deciding? See the best Kustomer alternatives or the best Botpress alternatives, ranked with verified pricing.
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