Plain vs Chatwoot Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Plain pricing | Chatwoot pricing | |
|---|---|---|
| Starts at | $35/mo | $19/mo |
| Number of plans | 3 | 4 |
| Free plan | — | |
| Free trial | ||
| Pricing model | per-seat | per-seat |
Price is one row. To weigh the features too, use our feature comparison template →
Foundation
- +2,000 credits / mo
- Slack, email, in-app channels
- Ari AI agent included
- Linear, Jira integrations
- Help Center, Knowledge Base
- Customer cards
- AI workflows
- Sidekick AI assistant
- Get help via email + chat
Horizon
- +15,000 credits / mo
- Microsoft Teams
- SLAs and Business hours
- Escalation paths
- CRM integrations
- Reporting themes
- AI suggested responses
- Priority support via Slack
Frontier
- + Custom credits
- Discord channels
- Lookup with Cursor
- Custom workspaces
- Custom contracting
- Advanced security
- SSO and SCIM
- Custom AI + bring your own agent
- Dedicated CSM + white glove onboarding
Hacker
- Conversations
- Channels
- Data retention
Startups
- Conversations
- Channels
- Captain AI
- Help center
- Data retention
Business
Popular- Conversations
- Channels
- Voice
- Captain AI
- Help center
- Teams
- Automation rules
- Data retention
Enterprise
- Conversations
- Channels
- Voice
- Captain AI
- Help center
- Teams
- Automation rules
- SSO / SAML
- Audit logs
- Data retention
Plain vs Chatwoot FAQ
- Which one is cheaper?
- Chatwoot is the cheaper option, starting at $19/mo vs $35/mo for Plain.
- Can I use either one for free?
- Chatwoot has a free plan. Plain doesn't — though they do offer a free trial.
- How do they charge?
- Both use a per-seat model, so the comparison is straightforward — it comes down to features and limits at each price point.
- Which one is a better deal?
- Depends on what you need. Plain: At $35 entry, Plain undercuts most established helpdesk tools to hook smaller teams, but the leap to $299 for Horizon puts them solidly in premium territory compared to typical mid-market support platforms. They're playing a barbell strategy — cheap enough to poach teams off spreadsheets or basic tools, expensive enough at the top to compete for accounts that'd otherwise go to Zendesk or Intercom.
Still deciding? See the best Plain alternatives or the best Chatwoot alternatives, ranked with verified pricing.
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