BigCommerce vs Trustpilot Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| BigCommerce | Trustpilot | |
|---|---|---|
| Starts at | $39/mo | $99/mo |
| Number of plans | 4 | 5 |
| Free plan | — | |
| Free trial | ||
| Pricing model | hybrid | flat-rate |
Core
- Mobile responsive website
- BigCommerce mobile app
- Single-page checkout
- Apple Pay, Google Pay, and Amazon Pay
- Products, file storage, and bandwidth
- Staff accounts
- Coupons, discounts, and gift cards
- Multi-currency
- Real-time shipping quotes
- Professional reporting tools
- Built-in blog
- Product ratings and reviews
- Free sitewide HTTPS and dedicated SSL
- Online storefront
- Point of sale
- Amazon / eBay / Walmart
- Google / Meta / TikTok / Microsoft / Pinterest (Feedonomics Surface)
- 24/7 tech support — chat & email
Growth
- Mobile responsive website
- BigCommerce mobile app
- Single-page checkout
- Apple Pay, Google Pay, and Amazon Pay
- Products, file storage, and bandwidth
- Staff accounts
- Coupons, discounts, and gift cards
- Multi-currency
- Real-time shipping quotes
- Professional reporting tools
- Built-in blog
- Product ratings and reviews
- Free sitewide HTTPS and dedicated SSL
- ShipperHQ shipping rules engine
- Customer groups and segmentation
- Abandoned cart saver
- Persistent cart
- Stored credit cards
- Online storefront
- Point of sale
- Amazon / eBay / Walmart
- Google / Meta / TikTok / Microsoft / Pinterest (Feedonomics Surface)
- 24/7 tech support — chat & email
- 24/7 phone support (included)
Scale
Popular- Mobile responsive website
- BigCommerce mobile app
- Single-page checkout
- Apple Pay, Google Pay, and Amazon Pay
- Products, file storage, and bandwidth
- Staff accounts
- Coupons, discounts, and gift cards
- Multi-currency
- Real-time shipping quotes
- Professional reporting tools
- Built-in blog
- Product ratings and reviews
- Free sitewide HTTPS and dedicated SSL
- ShipperHQ shipping rules engine
- Customer groups and segmentation
- Abandoned cart saver
- Persistent cart
- Stored credit cards
- Google customer reviews
- Product filtering
- Custom product filtering
- Online storefront
- Point of sale
- Amazon / eBay / Walmart
- Google / Meta / TikTok / Microsoft / Pinterest (Feedonomics Surface)
- 24/7 tech support — chat & email
- 24/7 phone support (included)
Performance
- Mobile responsive website
- BigCommerce mobile app
- Single-page checkout
- Apple Pay, Google Pay, and Amazon Pay
- Products, file storage, and bandwidth
- Staff accounts
- Coupons, discounts, and gift cards
- Multi-currency
- Real-time shipping quotes
- Professional reporting tools
- Built-in blog
- Product ratings and reviews
- Free sitewide HTTPS and dedicated SSL
- ShipperHQ shipping rules engine
- Customer groups and segmentation
- Abandoned cart saver
- Persistent cart
- Stored credit cards
- Google customer reviews
- Product filtering
- Custom product filtering
- Price Lists
- Advanced promotions management
- Online storefront
- Point of sale
- Amazon / eBay / Walmart
- Google / Meta / TikTok / Microsoft / Pinterest (Feedonomics Surface)
- 24/7 tech support — chat & email
- 24/7 phone support (included)
- Express routing & priority support
- Customer Success Manager
- API support
Free
- Automated invitations
- Widget to collect reviews
- Reply to reviews
- Flag reviews
- Performance overview
- Online customer support
- eCommerce integrations
- Marketing integrations
- Customer service integrations
- Analytics and automation integrations
- User logins
Starter
- 100 review invitations per month
- 2 widgets to collect reviews and showcase trust
- 1 user
- 1 domain
- 13 integrations to streamline your workflow
- Power your ads with Trustpilot marketing assets
- Automated invitations
- Widget to collect reviews
- Reply to reviews
- Flag reviews
- Performance overview
- Online customer support
- Profile page customizations
- Downloadable Trustpilot assets
- TrustBox widgets to showcase trust
- Invitation conversion
- Reply data
- eCommerce integrations
- Marketing integrations
- Customer service integrations
- Analytics and automation integrations
- Product reviews and insights
- Location reviews and insights
- User logins
Plus
- 300 review invitations per month
- 10 widgets to collect reviews and showcase TrustScore
- 3 users
- Up to 3 domains*
- 59 integrations to streamline your workflow
- Power your ads with Trustpilot marketing assets
- Match your public profile to your brand
- Automated invitations
- Widget to collect reviews
- Reply to reviews
- Flag reviews
- Performance overview
- Online customer support
- In-app review collector New
- Profile page customizations
- Downloadable Trustpilot assets
- Custom images & video assets
- Promotions on your profile page
- TrustBox widgets to showcase trust
- Invitation conversion
- Reply data
- TrustScore insights
- AI search analytics New
- Search engagement reports
- Service reviews
- eCommerce integrations
- Marketing integrations
- Customer service integrations
- Analytics and automation integrations
- Product reviews and insights
- Location reviews and insights
- Live chat
- User logins
Premium
- 1000 review invitations per month
- 21 widgets to showcase TrustScore & testimonials
- 10 users
- Unlimited domains*
- 60 integrations to streamline your workflow
- Power your ads with Trustpilot marketing assets
- Match your public profile to your brand
- More dashboards with richer data, insights and trends
- Automated invitations
- Widget to collect reviews
- Reply to reviews
- Flag reviews
- Performance overview
- Online customer support
- In-app review collector New
- Profile page customizations
- Downloadable Trustpilot assets
- Custom images & video assets
- Promotions on your profile page
- TrustBox widgets to showcase trust
- Invitation conversion
- Reply data
- TrustScore insights
- AI search analytics New
- Search engagement reports
- Service reviews
- eCommerce integrations
- Marketing integrations
- Customer service integrations
- Analytics and automation integrations
- Product reviews and insights
- Location reviews and insights
- API access
- Live chat
- User logins
- Customizable invitations
- TrustBox widgets to showcase testimonials
- TrustScore forecast
- Topics report and sentiment analysis
- Analytics explorer New
- Market and competitor insights
- Dedicated Customer Success Manager
- Salesforce integration
Enterprise
- Unlimited review invitations
- 22 widgets to showcase TrustScore & testimonials
- 1000 users
- Unlimited domains*
- 60 integrations to streamline your workflow
- Power your ads with Trustpilot marketing assets
- Match your public profile to your brand
- More dashboards with richer data, insights and trends
- Tools for optimized invitations and actionable insights
- Automated invitations
- Widget to collect reviews
- Reply to reviews
- Flag reviews
- Performance overview
- Online customer support
- In-app review collector New
- Profile page customizations
- Downloadable Trustpilot assets
- Custom images & video assets
- Promotions on your profile page
- TrustBox widgets to showcase trust
- Invitation conversion
- Reply data
- TrustScore insights
- AI search analytics New
- Search engagement reports
- Service reviews
- eCommerce integrations
- Marketing integrations
- Customer service integrations
- Analytics and automation integrations
- Product reviews and insights
- Location reviews and insights
- API access
- Live chat
- User logins
- Customizable invitations
- TrustBox widgets to showcase testimonials
- TrustScore forecast
- Topics report and sentiment analysis
- Analytics explorer New
- Market and competitor insights
- Dedicated Customer Success Manager
- Salesforce integration
- Invitation optimizer New
- Review follow-up New
- AI-assisted review replies New
- Custom dashboards New
- Visitor insights
- Single sign on (SSO)
BigCommerce vs Trustpilot FAQ
- Which one is cheaper?
- BigCommerce starts lower at $39/mo, compared to $99/mo for Trustpilot.
- Can I use either one for free?
- Trustpilot has a free plan. BigCommerce doesn't — though they do offer a free trial.
- How do they charge?
- Different approach here. BigCommerce uses hybrid pricing, while Trustpilot goes with flat-rate. That changes the math depending on your team size and usage.
- Which one is a better deal?
- Depends on what you need. BigCommerce: Positioned as the premium enterprise alternative to Shopify, with that $399 Scale tier sitting well above most mid-market competitors. They're clearly going after serious merchants who've outgrown basic platforms and need robust B2B features. Trustpilot: Trustpilot sits in the mid-to-premium range for review management platforms — more expensive than scrappy alternatives like Birdeye's entry tiers, but positioned as the credibility play given their brand recognition with consumers. They're going after e-commerce and SaaS companies that need a trusted third-party review signal, not just internal NPS tools.
Keep tabs on both.
We'll monitor pricing changes for BigCommerce and Trustpilot and let you know when something moves.