Capsule vs SugarCRM Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
Free
- 250 Contacts
- 5 custom fields
- 1 Sales Pipeline
- Custom Sales Milestones
- Custom Task Categories
- Advanced Mail Connection
Starter
- 30,000 Contacts
- Email Templates
- Shared Mailbox
- Basic Reporting
- Premium Integrations
- Goals
- AI Pipeline Generator
- Custom Activity Types
Growth
Popular- 60,000 Contacts
- Workflow Automations
- Advanced Sales Reporting
- Reporting Dashboards
- Multiple Sales Pipelines
- Multiple Project Boards
- Project Management
- Team & Access Controls
- AI Business Enrichment
- AI Summaries
- AI Contact Enrichment
- AI Meeting Prep
Advanced
- 120,000 Contacts
- 50 project boards
- 50 sales pipelines
Ultimate
Standard
- Accounts & contact management
- Lead & opportunity management
- Quote management
- Activity management
- Pipeline management
- Business process management
- Reporting & analytics
- Mobility
- Basic support
- *Mail & calendar integration
Advanced
Popular- Mail & calendar integration
- Case management
- Bug tracking
- Standard support
- *Sugar Intelligence
- *sales-i
- *Smart Guides
Premier
- Geo mapping
- Discover
- 2x file managed storage
- 2x data managed storage
- Enhanced support
- LinkedIn connector
Capsule vs SugarCRM FAQ
- Which one is cheaper?
- Capsule starts lower at $18/mo, compared to $59/mo for SugarCRM.
- Can I use either one for free?
- Capsule has a free plan. SugarCRM doesn't — you'll need to pay from day one.
- How do they charge?
- Both use a per-seat model, so the comparison is straightforward — it comes down to features and limits at each price point.
- Which one is a better deal?
- Depends on what you need. Capsule: At $18–$54/seat/mo, Capsule sits in the budget-to-mid-market range — cheaper than Salesforce or HubSpot's paid tiers, but competing directly with tools like Pipedrive and Zoho CRM for cost-conscious SMBs who want something cleaner than a spreadsheet without enterprise complexity. They're not trying to win on features; they're winning on simplicity and price. SugarCRM: SugarCRM sits in the mid-to-upper-mid range for CRM — more expensive than HubSpot's entry tiers and Zoho, but undercutting Salesforce Sales Cloud at scale. They're clearly not fishing for SMBs with that 15-seat minimum; this is a play for established mid-market teams who want Salesforce-level functionality without the Salesforce price tag.
Keep tabs on both.
We'll monitor pricing changes for Capsule and SugarCRM and let you know when something moves.