Freshservice vs Help Scout Pricing (2026)
How do these two stack up on price? Here's what each one costs, what you get, and where the value sits.
| Freshservice | Help Scout | |
|---|---|---|
| Starts at | $19/mo | $25/mo |
| Number of plans | 4 | 3 |
| Free plan | — | |
| Free trial | ||
| Pricing model | per-seat | per-seat |
Starter
- Knowledge management
- Task management
- Support portal
- Omnichannel support
Growth
- Service catalog
- SLA management
- On-call management
- Cloud management
Pro
- Problem management
- Change management
- Major incident management
- Workload management
- Release management
- Employee journeys
- Freddy AI Copilot
Enterprise
- Sandbox
- Audit logs
- Freddy AI Agent (Classic)
- Freddy AI Insights
- Freddy AI Copilot
Standard
- Multiple Inboxes
- Live chat, Instagram, & Messenger
- Multiple knowledge bases
- One basic SLA policy
- Basic workflows
- Unlimited tags and saved replies
- AI Inbox assistant
- WhatsApp messaging
Plus
Popular- Advanced workflows
- Two advanced SLA policies
- Unlimited AI Drafts
- Round robin routing
- Salesforce, Jira, and HubSpot
- Internal teams
- Group conversations by company
Pro
- Unlimited workflows
- Unlimited SLA policies
- Multiple routing types
- SSO/SAML
- HIPAA compliance
- Up to 50 light users
- Dedicated onboarding specialist
- Strategic account manager
- Preferred pricing on Aircall
Freshservice vs Help Scout FAQ
- Which one is cheaper?
- Freshservice starts lower at $19/mo, compared to $25/mo for Help Scout.
- Can I use either one for free?
- Help Scout has a free plan. Freshservice doesn't — though they do offer a free trial.
- How do they charge?
- Both use a per-seat model, so the comparison is straightforward — it comes down to features and limits at each price point.
- Which one is a better deal?
- Depends on what you need. Freshservice: Freshservice sits in the mid-market sweet spot — cheaper than ServiceNow by a mile, but priced above Zoho Desk and basic helpdesks. They're clearly gunning for IT teams at mid-size companies who find Jira Service Management too dev-centric and ServiceNow too heavy. Help Scout: Help Scout sits mid-market — pricier than bare-bones ticketing tools but noticeably cheaper than heavyweight platforms like Zendesk or Intercom at comparable seat counts. They're clearly courting small-to-mid-sized teams that want something more polished than a free tool but don't need enterprise-grade complexity.
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